Asha Fitzsimmons

Customer service professional with 4 years of experience working under pressure making sales in fast-paced, busy venues. Reliable and quick to learn EPOS systems, skilled in managing inventory, and eager to contribute as part of a hard working team. Comfortable working across multiple departments, staying calm during peak rushes, and delivering consistent customer service to hundreds of shoppers daily. Seeking to bring reliability, speed, and team-focused attitude to a large-format retail team.

Cocktail Server at Olli Vees' Tiki Lounge (2025-09 – 2026-01)

• Developed strong time management and multitasking skills, looking after customers while keeping on top of stock rotation and keeping the bar in order.
• Managed bar inventory, rotating stock and fresh ingredients
• Tailored customer experience according to needs and requests
• Managed cash handling and EPOS system transactions

Bartender at The Cambridge Brewhouse (2024-09 – 2025-08)

• Collaborated with a team of 10 during hectic peak times, including a busy but lucrative Christmas season with high volume bookings
• Promoted up selling by notifying customers of premium drinks, ongoing specials and offers
• Coordinating floor coverage, helping with merchandising and shift handovers
• Helped train two hires by familiarising them with the floor and customer service protocols

Bartender at BrewDog Cambridge (2022-11 – 2024-07)

• Assisted 50+ customers daily in finding the right product for them, regularly receiving positive feedback and tips
• Dealt with customer needs and complaints in a timely, efficient manner
• Enforced Challenge 25 policy, completed allergen awareness training, and upheld rigorous hygiene standards.

BA in History – Anglia Ruskin, Cambridge (2022-09 – 2024-07)

A Levels – Vandyke Upper School, Leighton Buzzard (2020-09 – 2022-07)

GCSEs – Cedars Upper School, Leighton Buzzard (2017-09 – 2020-06)