Ashanda Neves De Abreu

Organised, compassionate and adaptable Coordinator with 3+ years’ experience in fast-paced administrative, scheduling and customer-facing environments. Experienced in coordinating people, appointments and services, managing competing priorities, responding to urgent requests and maintaining accurate confidential records. Strong communicator with experience liaising with customers, field teams, contractors and management to ensure services are delivered efficiently and individuals are kept informed.

Skilled in problem-solving, record keeping, GDPR, database management and service follow-up. Now seeking to transfer these skills into a Care Coordinator role and build a long-term career within the care sector.

Installations Coordinator at KLS Interiors Ltd (2025-04 – 2026-03)

• Coordinated daily schedules, appointments, site visits and follow-up activities for field-based teams.
• Managed multiple priorities simultaneously, responding to changes and ensuring appointments and services remained on track.
• Acted as a central point of contact between customers, field teams, suppliers and management, providing clear and timely updates.
• Managed the Company Director’s diary, meetings, appointments, site visits and travel arrangements.
• Maintained accurate records, documentation and databases while ensuring confidential information was handled appropriately.
• Monitored outstanding actions and followed up with relevant individuals to ensure tasks were completed within agreed timescales.
• Processed invoices and maintained accurate stock and administrative records.
• Supported effective communication between departments to improve service delivery and operational efficiency.

Helpdesk PPM Coordinator at Hollywell Building Services (2025-01 – 2025-03)

• Coordinated planned and reactive service requests, prioritising urgent requirements and allocating appropriate resources.
• Managed appointments and schedules for technicians and subcontractors while responding to changing priorities.
• Maintained accurate service records using CAFM and CRM systems.
• Monitored outstanding jobs and followed up with technicians and contractors to ensure work was completed within agreed service levels.
• Communicated with customers and service providers regarding appointments, progress and changes to scheduled works.
• Verified required documentation and certifications, ensuring records were complete and up to date.
• Produced reports and maintained accurate administrative and compliance documentation.
• Remained calm and organised when managing emergency requests and competing demands.

Scheduling Administrator at SEB Professional (2024-09 – 2024-12)

• Coordinated daily schedules and appointments for a team of 30+ field engineers.
• Prioritised urgent requests and reorganised schedules to ensure essential services were attended to promptly.
• Acted as a key communication link between field staff and customers.
• Managed incoming requests, identified priorities and allocated resources accordingly.
• Resolved scheduling conflicts and communicated changes clearly to relevant stakeholders.
• Maintained accurate records and updated customer and service information within the CAFM system.
• Monitored service activity and followed up on outstanding appointments and actions.

Customer Service Administrator at Carbon Rewind (2024-03 – 2024-06)

• Supported customers throughout their service journey from initial enquiry through to appointment and installation.
• Scheduled appointments and coordinated communication between customers, surveyors and installation teams.
• Responded to customer enquiries through telephone, email and WhatsApp Business.
• Maintained accurate and confidential customer records in accordance with GDPR requirements.
• Followed up outstanding information and documentation to prevent delays in service delivery.
• Processed applications and checked supporting documentation for accuracy and completeness.
• Provided regular updates to customers and internal teams regarding appointment arrangements and progress.

Administrator/Receptionist at Enjoy The View Glazing Specialist (2023-11 – 2024-01)

• Acted as the first point of contact for customers, contractors and visitors, providing professional and welcoming customer service.
• Managed telephone and email enquiries, directing requests to the appropriate team member.
• Maintained accurate CRM records and updated customer information.
• Coordinated incoming service requests and supported appointment administration.
• Assisted with compliance documentation and certification records.
• Handled customer and business information responsibly in accordance with GDPR requirements.
• Supported general office administration and ensured records were organised and up to date.

Principles of Business Administration (Level 2) – Learning Curve Group (2024 – 2024)

Employability Skills Course – Pathway's LDN (2023 – 2023)

Certificate in Mathematics & English – Harrow College (2020 – 2020)