Ashleigh Stokoe
Office administration
Talent
Newcastle upon Tyne, Newcastle upon TyneMember since May 9, 2024
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About
After taking a career change , I now seek a permanent challenging job role within an office environment
Experience
Service Bookings Controller - February 2024 to current RIVUS
- Customer Relations (Phone and Email)
- Use of softwares (Miicollab, Ignite, Teams, Willow, Microsoft)
- Call handling and complaints management
- Schedule bookings (online, phone and bookings inbox)
- Proactive bookings scheduling maintenance work
- Collaboration with field engineers
- Proactive support for customer SLA and KPI
- Customer Relations (Face to Face, Phone, Email)
- Use of softwares (Analyst PMR, Pharmoutcomes, Outcomes4health)
- Outbound call handling to doctors, consultants, other pharmacists and customers.
- Inhouse training - Stop Smoking Clinics and Vaccination Clinics
- Internal Communications (Pharmoutcomes, NHS Mail)
- Customer Relations (Phone and Email)
- Use of different softwares (System One, Micollab)
- Outbound call handling, discharge and appointment booking for NHS
- Internal communications (Microsoft teams)
- Customer Relations (Phone and Email)
- Use of different softwares (365 Business Central, Power BI, Zendesk)
- Call handling and complaints management
- Internal Communications (Slack)
- GDPR Training
Education
AAT Foundation in Bookkeeping – June 2021
NVQ Level 2 Health & Social Care – Jan 2011
NVQ Level 2 Business and Administration – Jan 2007
GSCE Mathematics – Grade B – June 2006
GCSE English – Grade C – June 2006
GCSE English Literature - Grade C – June 2006
