Jill Sword

Experienced Office Administrator and Office Manager with over 20 years' experience providing administrative, operational and customer service support across insurance, sales, engineering and commercial sectors. Highly organised and detail-oriented professional with extensive experience managing office operations, coordinating schedules, processing orders, maintaining records, handling customer enquiries and supporting business functions. Skilled in credit control, invoicing, data management and relationship building, with a proven ability to work effectively in fast-paced environments while maintaining high standards of accuracy and customer service.

Sales Administrator - Westline UK

(2024-01)

• Process customer orders and raise call-off orders
• Coordinate deliveries
• Handle customer enquiries
• Maintain records
• Manage incoming calls
• Assist with credit control activities including monitoring outstanding payments and liaising with customers regarding overdue accounts
• Support daily office operations

Insurance Underwriter - RSA Group - Sunderland

(2023-04 - 2024-01)

• Underwrote personal lines insurance policies
• Assessed risk
• Ensured compliance with underwriting guidelines
• Supported major insurance partners

Customer Manager - RSA Group - Sunderland

(2022-02 - 2023-04)

• Managed customer enquiries, renewals, amendments and quotations
• Delivered excellent customer service

Office Manager - Intelex - Sunderland

(2020-03 - 2022-02)

• Managed office operations
• Coordinated engineer schedules to maximise efficiency

Office Manager - AMR Group - King's Lynn

(2012-01 - 2020-03)

• Managed office operations across four companies
• Supervised nine administrators
• Maintained HR records
• Coordinated engineer schedules
• Negotiated contracts
• Supported tender submissions

Sales Manager - Cater Kwik Ltd

(2007 - 2012)

• Managed a sales team of twelve
• Developed sales strategies
• Generated business opportunities
• Maintained ISO standards

GCSEs - English and Mathematics - Park View School