Asma Anjum
Customer Service Professional & Barista
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About
Friendly and reliable customer service professional with experience in hospitality, front-of-house service, and beverage preparation. Skilled in preparing high-quality coffee, fresh juices, and smoothies in fast-paced environments. Strong communication skills with a proven ability to deliver excellent customer service while maintaining high hygiene and safety standards. A positive team player committed to creating a welcoming customer experience.
Experience
Front of House Staff - Smoke and Pepper Restaurant - London
(2025-06 - 2026-01)
- Welcomed and served customers in a busy restaurant environment.
- Took accurate food and drink orders using POS systems.
- Prepared smoothies and cold beverages.
- Maintained cleanliness of dining and service areas.
- Handled customer queries professionally and efficiently.
Team Member (Barista & Juice Maker) - Crush Fit & Juice Bar - London
(2024-04 - 2025-06)
- Prepared coffee, fresh juices, and smoothies to company standards.
- Operated espresso machines and maintained equipment.
- Followed food safety and hygiene regulations.
- Delivered fast and friendly customer service during peak hours.
Customer Service Assistant - Honda - Kalaburagi, India
(2023-01 - 2024-02)
- Managed customer inquiries and service appointments.
- Resolved complaints and escalated complex issues when required.
- Maintained accurate customer records and documentation.
- Built strong customer relationships to improve satisfaction and loyalty.
Education
BSc (Hons) - Nutrition and Food Management - University of West London (2024-02)
12th Standard - Science - Gulbarga Girls College, India
