Ava Ziaei

Friendly, polished and customer-focused MSc International Public Policy student at University College London with experience in customer-facing volunteering, administration and community engagement. Confident building genuine relationships with people from diverse backgrounds and delivering personalised, attentive service. Highly organised, adaptable and eager to contribute to a premium sales environment where exceptional customer experience, teamwork and attention to detail are valued.

Social Media Manager - University of Kent Iranian Society

(2023-09 - 2025-06)

• Planned and created engaging social media content to strengthen the society's online presence and promote events.
• Worked collaboratively with committee members to coordinate campaigns and encourage student participation.
• Managed multiple deadlines while maintaining high standards of organisation and professionalism.
• Represented the society through clear, engaging and brand-conscious communication.
• Promoted offering educational resources to learn about Iranian culture, language, and identity
• Managed content schedules while balancing academic commitments

Canvassing Volunteer - Patchwork Foundation

(2024-06 - 2024-07)

• Worked as part of a team supporting community engagement during local by-election campaigns.
• Spoke confidently with members of the public, building rapport through approachable and respectful communication.
• Adapted communication style to engage with a diverse range of individuals.
• Demonstrated initiative, resilience and professionalism while working in a fast-paced environment.

Housing Officer - Saber Solutions

(2024-05 - 2024-08)

• Assisted with day-to-day administrative tasks, maintaining organised records and supporting office operations.
• Worked with clients facing homelessness, providing housing plans through local council housing and housing associations
• Managed confidential information with accuracy and professionalism.
• Developed strong organisational skills and attention to detail.
• Demonstrated accuracy, efficiency and professionalism in a busy office environment.

Volunteer Riding Instructor & Stable Assistant - Ealing Riding School

(2023-03 - 2024-05)

• Delivered riding lessons to students of different ages, creating a welcoming, supportive and enjoyable experience.
• Built trusting relationships with riders and their families through clear communication and encouragement.
• Maintained high standards of cleanliness and organisation across stables and equipment.
• Cared for horses responsibly, demonstrating reliability, teamwork and attention to detail.
• Worked in a physically demanding environment requiring initiative, adaptability and excellent time management.

MSc - International Public Policy - University College London (2025)

BA (Hons) - Philosophy and Politics - University of Kent (2022 - 2025)