Ayana H

Detail-oriented and client-focused professional with 10+ years of experience supporting high-volume operations in fast-paced environments. Skilled in managing client interactions, coordinating schedules, maintaining accurate records, and resolving complex issues with professionalism and efficiency. Proven ability to streamline workflows, support cross-functional teams, and deliver exceptional service while maintaining compliance with regulatory standards.

Treatment Coordinator at Northland Dental (2026-01 – Present)

• Client Relationship Management: Guided clients through service options and financial arrangements, improving satisfaction and decision-making confidence.
• Operational Coordination: Optimized daily scheduling to maximize efficiency and reduce appointment gaps in a high-demand environment.
• Revenue Support: Contributed to increased service acceptance through clear communication and personalized coordination.
• Process Management: Maintained accurate client records and tracked case progress using CRM/database systems.
• Stakeholder Communication: Acted as primary liaison between clients, internal teams, and external providers to ensure seamless service delivery.

Administrative Support (Part-Time) at Fanshawe College Dental Clinic (2025-12 – Present)

• Operational Support: Coordinated communication between clients, students, and faculty in a high-traffic environment
• Process Improvement: Identified and resolved workflow inefficiencies to maintain smooth operations.
• Regulatory Compliance: Ensured adherence to strict procedural and safety standards.
• Client Communication: Explained processes clearly to diverse audiences.

Orthodontic Assistant / Administrative Support at Wonder West Orthodontics (2023-12 – 2026-01)

• High-Volume Operations: Supported daily coordination for 80+ clients, ensuring smooth workflow and timely service delivery.
• Data Accuracy: Maintained precise digital records while ensuring compliance with privacy and regulatory requirements.
• Team Development: Trained new employees in systems, procedures, and service standards
• Client Support: Delivered clear instructions and handled inquiries to enhance overall client experience.

Orthodontic Assistant / Administrative Assistant at Wilk & Wilk Orthodontics (2022-01 – 2023-11)

• Communication Management: Handled high-volume phone, email, and in-person inquiries with professionalism.
• Scheduling Efficiency: Coordinated appointments, confirmations, and cancellations to support operational flow.
• Documentation Control: Maintained organized and accurate client records, ensuring audit readiness.
• Vendor Coordination: Managed external communications including referrals and service providers
• Conflict Resolution: Resolved client concerns effectively, maintaining strong relationships and service standards.

Orthodontic Assistant / Front Desk Support at Smile Solutions Orthodontics (2019-03 – 2022-01)

• Front Office Operations: Supported scheduling, check-in/check-out, and daily administrative functions
• Workflow Optimization: Assisted in maintaining efficient client flow in a fast-paced environment.
• Training Support: Helped onboard and trained new staff on systems and procedures.
• Data Management: Entered and maintained accurate information in internal systems.

Orthodontic Assistant / Reception Support at SmileWorks Orthodontics (2016-09 – 2019-03)

• Customer Service Delivery: Managed reception duties including scheduling, intake, and client communication
• Administrative Coordination: Organized documentation, referrals, and service tracking
• Cross-Team Collaboration: Ensured effective communication between front office and operational teams.

Business human resources (2025-current)- Fanshawe college

Medical Terminology – George Brown College Personal Support Worker (PSW) – George Brown College Registered Dental Assisting Certificate – SIAST Wascana Campus