Customer-focused and commercially minded retail and hospitality professional
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Customer-focused and commercially minded retail and hospitality professional with experience in busy customer-facing environments, team supervision, daily operations and sales. Currently working in sales at World Duty Free, Luton Airport, with strong experience in customer service, handling busy periods, maintaining standards and supporting colleagues. Previous management experience includes staff supervision, rotas, stock control, customer complaints and operational responsibility.
Now seeking a Supervisor opportunity with Aeila at Luton Airport, bringing a hands-on leadership style, strong communication skills and a focus on excellent customer experience, sales performance and team standards.
Sales Assistant - World Duty Free - Luton Airport
(2026-06)
Delivering customer-focused sales in a fast-paced airport retail environment. Assisting customers with product selection, processing transactions, maintaining shop-floor standards and supporting a positive customer experience. Working effectively as part of a team during busy airport periods and adapting quickly to customer and operational needs.
Shop Manager - Coddess Fish & Chips
(2023-01 - 2026-06)
Managed day-to-day shop operations and supervised staff, including rotas and task allocation. Handled customer enquiries and complaints, processed payments, monitored stock and supported ordering and replenishment. Maintained service, cleanliness and food-safety standards while keeping the team organised during busy periods. Took responsibility for resolving operational issues and ensuring customers received a high standard of service.
Restaurant Manager - Ayo's Restaurant
(2021-02 - 2022-06)
Supervised staff and organised rotas, managed suppliers and stock, handled customer complaints and maintained high service standards. Supported the smooth running of daily operations and helped ensure the team worked efficiently in a busy customer-facing environment.
Agency Manager - N16 Estate Agency
(2018-09 - 2020-12)
First point of contact for clients, managing calls and emails, payments, paperwork, tenancy agreements and maintenance coordination. Developed strong communication, organisation and problem-solving skills while managing competing priorities.
Property Administrator - LDN Properties
(2016-01 - 2017-03)
Handled customer enquiries, prepared tenancy documentation and coordinated maintenance issues. Maintained accurate records and communicated with customers and contractors.
GCSEs - English (B), Maths (B), Health & Social Care (C), Turkish (A) - Elizabeth Garrett Anderson Secondary School
Health & Social Care - Westminster Kingsway College
