Ayesha Bernhardt

I am a passionate and driven individual with several years of experience working in fast-paced hospitality environments, including golf clubs, cafés, and event venues. Through roles in customer service, team leadership, and operations management, I've developed a strong foundation in communication, multitasking, and problem-solving under pressure. As a trusted key holder and café supervisor, I've consistently taken ownership of responsibilities such as staff training, cash handling, stock control, and ensuring a welcoming, high-standard environment for guests.

Alongside my hospitality career, I've cultivated a deep interest in creative design.

Studying Graphic

Communications at A Level gave me hands-on experience with Adobe Photoshop and Illustrator, allowing me to explore visual storytelling through projects like website design, advertising campaigns, and packaging. I also apply these skills in my current role by managing the café's social media—creating visually appealing content that reflects our brand and engages customers online. I have also built a strong reputation for reliability, professionalism, and the ability to remain composed during demanding situations.

Whether managing customer concerns, leading a team through busy periods, or overseeing daily operational tasks, I approach every responsibility with confidence and attention to detail. I take pride in creating a positive atmosphere for both customers and colleagues, and I am motivated by roles that allow me to support others, contribute to smooth day-to-day operations, and continually develop my skills within a customer-focused environment.

Hotel Receptionist - The Old Bell Hotel

(2026-12)

Welcoming guests to UKs oldest hotel, renowned or hosting high-profile and international clientele.

• Responsible for delivering exceptional front of house service, ensuring guests receive a professional warm welcome.
• Managing check-ins and checkouts efficiently white maintaining high standards of customer care.
• Handling reservations and processing bookings, demonstrating strong technical skills.
• Upselling premium packages, rooms and additional services to maximise revenue and enhancing the guests experience.
• Managing large financial transactions over the phone and in person, maintaining accuracy and attention to detail.
• Supporting smooth daily operations by coordinating with different departments to ensure outstanding guest experience.

Barista and Café Supervisor - Vintage Birdcage Café

(2023-02)

• Greet guests with warmth and professionalism, creating a welcoming customer experience.
• Trained as a Barista to deliver high-quality beverages with speed, consistency, and attention to presentation.
• Undertook health and safety training to ensure full compliance with food safety regulations, including allergen awareness and hygiene standards.
• Took a lead role in opening and closing procedures: managing inventory, preparing tills, cashing up, and organising daily operations.
• Handled reservations and customer enquiries both in person and over the phone, resolving any complaints in a calm and efficient manner.
• Mentored new team members and work experience students, providing clear guidance on service standards and daily responsibilities.
• Entrusted as a key holder with responsibility for site access and end-of-day security.

Receptionist and Event Assistant - Players Golf Club

(2021-05 - 2023-02)

• Delivered friendly and efficient service in a high-volume bar and event environment.
• Assisted in the setup, execution, and management of events including weddings, wakes, conferences, and private functions.
• Supported with decorations and room preparations, communicating with clients to ensure their expectations were met.
• Handled phone bookings, guest enquiries, and provided support in day-to-day operations.
• Trusted with cash handling and trained new staff during peak seasons.

A Levels - Graphic Communications, Sociology, Psychology - St Brendan's Catholic College

GCSEs - Graphic Design (7), Media Studies (6), English (5), French (5), Geography (5), Maths (5), Science (5/5) - Chipping Sodbury School