Prison Custody Officer at Serco (2026-06 – Present)
- Supervising and supporting prisoners while maintaining a safe, secure and respectful custodial environment.
- Carrying out security procedures, searches, counts and checks in line with prison policies and procedures.
- Managing challenging situations calmly, using effective communication and de-escalation techniques.
- Maintaining accurate records, completing reports and communicating important information to colleagues.
- Supporting prisoner welfare and encouraging appropriate behaviour while maintaining professional boundaries.
- Working closely with colleagues and other professionals to ensure security, safety and effective day-to-day operations.
Housing Officer at Spare Move LTD (2024-02 – 2025-03)
- Regularly checking properties to ensure they are safe and in good condition.
- Organizing repairs to properties and processing repair requests from tenants.
- Setting rents and managing payments and arrears.
- Communicating with support groups, estate agents, and social workers to arrange services.
- Keeping accurate records of tenancies, properties, and communication.
- Evaluating the needs of people applying for housing.
- Assigning vacant properties to residents.
Manager at William's hill (2018-02 – 2020-02)
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Managed team by offering support and constructive feedback to improve skills and maximise potential.
- Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
- Encouraged staff to learn and develop new skills to meet individual and team goals.
Administrator (Voluntary) at Camberwell court (2017-12 – 2018-02)
- Answering questions, photocopying, filing and dealing with mail.
- Booking courtrooms, preparing lists of court sessions and informing ushers.
- Working out and collecting legal fees and fines.
- Attending court sessions to help and advise procedures.
- Ensuring paperwork is correct.
Lettings Negotiator/property administrator at Haart (2016-02 – 2017-12)
- Negotiated letting contracts between landlord and applicant to agree on favourable terms for both parties.
- Effectively managed appointment schedule and workload.
- Managed portfolio of residential and commercial properties.
- Organised personal documentation and forwarded to third party credit checkers.
- Organised 1:1 and group viewings for up to 1+ people per viewing.
- Provided landlords with accurate and competitive renting appraisals based on rental market knowledge.
Residential support worker at Our children's home (2014-11 – 2016-01)
- Promoting the welfare of children, adhering to safeguarding policies, and protecting them from harm, abuse, or neglect.
- Building trusting relationships, providing emotional stability, and helping children develop social skills and self-esteem.
- Assisting with daily tasks, such as cooking, cleaning, shopping, and managing school runs.
- Implementing behavior support plans, managing challenging behavior, and using positive behavior techniques.
- Maintaining accurate logs, writing reports, and updating care plans.
Cashier at Sainsbury's Local (2013-10 – 2014-09)
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Maximised customer satisfaction by assisting with purchase selections, locating items, and promoting rewards programs.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Maintained clean, tidy, and organised checkout areas.
- Packed purchase items properly to prevent damage to delicate products.
Customer Assistant at Mothercare (2012-09 – 2013-01)
- Managed complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Approached customer interactions in enthusiastic, flexible manner to ensure customer satisfaction.
- Addressed customer service enquires quickly and accurately.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Resolved customer queries and concerns in initiative-taking manner, leading to increased customer satisfaction.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
