Azar Islam

Financial services and operations professional with over 10 years of management and leadership experience across regulated and commercially focused environments. Career experience spans consumer finance, collections and automotive finance, including BNP Paribas Personal Finance and a current Deloitte engagement supporting Toyota Financial Services, Lexus Financial Services and Mazda Financial Services. Proven record of leading high performing teams, exceeding KPIs and maintaining strong standards across FCA requirements, Consumer Duty, quality assurance, risk and governance.

Current expertise includes asset recovery, vehicle repossession, end of contract operations and complex case management. Career began in construction before successfully transitioning into management and financial services, demonstrating adaptability, resilience and continuous development.

Senior Outcomes Specialist at Toyota Financial Services Corporation (2025-08 – Present)

• Support Toyota Financial Services, Lexus Financial Services and Mazda Financial Services within a regulated automotive finance environment.
• Following strong performance and consistent delivery above expected KPIs, remit expanded to include asset recovery, vehicle repossession and end of contract activity alongside complex and higher risk case management.
• Manage a portfolio of 200+ active accounts, consistently exceeding operational KPIs while maintaining 95%+ quality and compliance performance.
• Oversee asset recovery and end of contract cases, managing operational and financial risk, governance, controls and stakeholder coordination; regularly provide colleagues with guidance on operational processes and complex cases.

Sales Team Manager at Machine Mart (2024-12 – 2025-06)

• Led a team of up to five colleagues with responsibility for people performance, revenue delivery and commercial objectives.
• Regularly exceeded sales and revenue targets while significantly improving overall team performance through structured coaching, performance management and clear accountability.
• Monitored KPIs, productivity and commercial performance while managing resources, stock and operational priorities.

Collections Support Team Manager at BNP Paribas Personal Finance (2022-01 – 2024-12)

• Led and developed a team of 15 colleagues within a highly regulated financial services environment, accountable for people leadership, operational performance, regulatory compliance and risk.
• Consistently exceeded operational KPIs while maintaining 95%+ QA and compliance performance through MI analysis, structured coaching and targeted performance management.
• Improved underperforming colleagues and developed several team members who progressed into more senior and specialist positions.
• Maintained strong standards across FCA requirements, Consumer Duty, governance and quality assurance; introduced improvements across compliance, QA and coaching processes.
• Received formal recognition for leadership and team performance, including strong quality, compliance and operational results.

Evening Manager at Sainsbury's (2021-01 – 2022-02)

• Provided operational leadership across evening shifts of approximately 10-20 colleagues, with responsibility for workforce deployment, productivity, resource allocation and operational delivery.
• Regularly exceeded operational targets while significantly improving productivity through effective workforce planning, performance management and clear accountability.
• Successfully coached underperforming colleagues, delivering significant improvements in individual performance while maintaining strong operational and compliance standards.

Area Operations Manager at William Hill (2013-04 – 2021-01)

• Held multi site operational responsibility across 10+ locations and approximately 20-40 colleagues, accountable for people leadership, commercial performance, regulatory compliance, risk and operational delivery.
• Regularly exceeded commercial and operational targets while maintaining strong compliance and audit performance across the area.
• Developed several colleagues into more senior positions through structured coaching and performance management.
• Took responsibility for underperforming locations, implementing targeted improvements to strengthen commercial results, colleague performance and operational standards.
• Oversaw workforce planning, resource allocation and key operational controls including security, cash management and responsible gambling requirements.

Reception Manager at Tenpin Ltd (2011-12 – 2013-04)

• Managed approximately 6-10 colleagues with responsibility for workforce coordination, performance, resource planning and day to day operational delivery.
• Regularly exceeded operational targets while improving overall team performance and productivity through coaching, performance management and workforce planning.
• Oversaw staffing, rotas, operational planning, recruitment, onboarding and colleague development.

Administrative Assistant at Debenhams (2011-09 – 2012-02)

Administrative Assistant at Next (2010-09 – 2011-02)

Administrative Assistant at New Look (2009-09 – 2010-02)

NVQ Level 1 & 2 in Bricklaying, Construction – James Watt College of Further & Higher Education (2012 – 2014)

NVQ Level 1 & 2 in Electrical Installation, Electrical & Electronics Engineering – James Watt (2010 – 2012)

NVQ Level 1 & Basic in Construction, Construction Management – James Watt (2008 – 2009)

High School Diploma – John Wilmott School