Lola Daniel

Banking and financial services professional with over six years of experience across Barclays and NatWest, spanning specialist lending, Barclaycard services, collections, customer banking operations and risk-aware case management. Experienced in resolving complex and escalated customer cases, contributing to banking process improvements and collaborating with senior managers and cross-functional departments. Brings a strong foundation in regulated banking, stakeholder communication and business analysis, supported by an MSc in Banking and Finance.

Seeking to apply this experience to banking and payments operations and partnerships at Kraken.

Specialist Advisor – Loans & Barclaycard - Barclays

(2023-04 - 2026-10)

• Provided specialist support for loan and Barclaycard customer matters in a regulated banking environment, helping resolve complex service issues.
• Handled cases involving collections, compliance and risk considerations; applied internal procedures and escalated concerns when appropriate.
• Maintained accurate case records and handled sensitive customer and financial information responsibly.
• Worked with colleagues and other departments to resolve complex card-related issues, improve case-handling efficiency and make processes easier for customers to navigate.

Business Analyst - Alexander McLean, Warrington - Warrington

(2023-01 - 2023-04)

• Supported analysis of business processes and operational requirements to inform decision-making.
• Worked with stakeholders and business information to clarify needs and support practical operational improvements.

Customer Support Officer - NatWest

(2020-01 - 2023-01)

• Supported banking customers with account enquiries and service issues, providing clear guidance in a regulated financial services setting.
• Followed banking procedures, safeguarded confidential information and resolved or escalated customer concerns.
• Developed strong issue-resolution, communication and record-keeping capabilities.

Cyber Security Trainee - Prime Talent

• Developing knowledge of security monitoring, SIEM/Splunk, Linux, intrusion prevention and vulnerability management.
• Completed practical training exercises in vulnerability scanning, CVE identification and Linux/Kali Linux environments; building awareness relevant to financial services security and risk.

MSc - Banking and Finance