Azizur Rahman

Conscientious, hardworking, and enthusiastic individual who takes pleasure in working in practical settings. Currently working as a concierge and seeking more appropriate roles that align with transferable skills. Honest, trustworthy, and known for good punctuality and credible attendance.

Possesses managerial skills, strong communication abilities, and excellent customer handling skills including experience defusing confrontational situations. Risk assessment focused with safety prioritized in all workplace environments. Experienced in cash handling, stocking, and trained in basic cuisine preparation.

Multi-lingual speaker of English, Bengali, Arabic, Italian, and Hindi.

Concierge - Art'otel London - London

(2025-02)

• Provide guests with information about hotel services, local attractions, events, and amenities
• Assist guests with arranging transportation (taxis, shuttles, car rentals, etc.)
• Providing directions, recommendations, and advice on local attractions and dining options
• Handling guests enquiries and complaints, dealing with it appropriately

Concierge - Dukes Hotel London - London

(2022-01 - 2025-02)

Five-star hotel - currently under refurbishment

• Provide guests with information about hotel services, local attractions, events, and amenities
• Assist guests with arranging transportation (taxis, shuttles, car rentals, etc.)
• Providing directions, recommendations, and advice on local attractions and dining options
• Handle guest complaints with patience and resolve them in a manner that exceeds expectations
• Assist with luggage handling, room service requests, and other personalized services
• Manage VIP guest needs and ensure they receive top-tier service
• Coordinate services between different departments, ensuring smooth service delivery
• Handle guest enquiries and concerns with discretion and professionalism and maintain confidentiality as we assist celebrities
• Collaborate with other departments (housekeeping, food and beverage, etc.) to arrange for special requests
• Out of hours assisting with making food
• Trained barista made and served coffee

Mini cab driver - Uber

(2015-01 - 2022-01)

• Driving customers to their destinations
• Assisting physical vulnerable customers into the car
• Dealing with customer luggage's

Mini cab driver - Bangla car

(2015-01 - 2015-01)

Office closed

• Driving customers to their destinations
• Assisting physical vulnerable customers into the car
• Dealing with customer luggage's

Patient transport driver - Patient Transport

(2014-01 - 2014-12)

Left due to lack of facilities as physically handling patients became physically exhausting

• Taking patients to and from appointments
• Risk assessment from time of pick up and dropping off
• Manual handling

Shop Manager and Lead Tailor - Iqra B and G

(2012-01 - 2014-12)

Short term contract at retail shop

• Managed the shop
• Banking
• Accounting the books
• Lead tailor
• Made customised clothes
• Designed clothes and sewed it
• Stocked shelves
• Served customers
• Dealt with complaints
• Ordered stock
• Travelled to different countries to order stock

Machinist and Packer - New Fashion Factory - London

(2002-01 - 2008-12)

Factory closed

• Worked as a machinist and packer
• Making sure all deliveries are ready on time

Lead Machinist and Packer - Moda Fashion - Italy

(1997-01 - 2000-12)

• Worked as a lead machinist and packer
• Making sure all deliveries are ready on time
• Dealing clients when necessary
• Training new staff

Tailor - Naseem Al Bar - Dubai

(1995-01 - 1997-12)

• Sewed tailor made clothes
• Made to measure outfits
• Making designs with bead and stones
• Taking accurate measurements
• Dealing with customers

Tailor Apprentice - Borelakha Bazaar Tailors - Bangladesh

(1992-01 - 1994-12)

Apprenticeship in tailoring

NVQ - Customer Care - Hackey Community College (2013-03 - 2013-07)

Certificate - English speaking and listening - BSGS College (2009-02 - 2009-06)

Functional Skills Qualification - English - Unknown (2019-01 - 2019-01)

SSC (Secondary School Certificate) - Math, English, Science and Bengali - Dubagh Bazaar High School (1987-01 - 1992-12)