Babalola Abraham

Analytical and detail-oriented professional with 6 years of experience across customer account management, team supervision, operational reporting and data-driven problem solving. Experienced in leading and developing colleagues, managing sensitive information, maintaining accurate records and using data to support decision-making. Strong working knowledge of Microsoft Excel, Power Query and Power BI, with experience creating dashboards, analysing trends and translating information into actionable insights.

Confident communicator with strong stakeholder management, data quality, confidentiality and continuous-improvement skills.

Customer Account & Data Support Advisor - Pastdue Credit Solutions

(2026-02)

• Manage a high volume of customer account interactions, resolving billing, payment and account queries while maintaining accurate customer records.
• Process payments and payment arrangements, ensuring account information and outcomes are accurately captured in internal systems.
• Investigate account discrepancies, billing concerns, property leak queries and outstanding balances, identifying issues and progressing appropriate resolutions.
• Maintain accurate records of customer interactions, requests and outcomes, supporting reliable management information and effective follow-up.
• Liaise with back-office teams to progress customer requests and ensure cases are clearly documented for resolution.

Events & Operations Supervisor - Crieff Hydro Hotel, Aberdeen - Aberdeen

(2023-12 - 2025-04)

• Supervised and coordinated banqueting and events operations, supporting the successful delivery of conferences, weddings and large-scale functions.
• Led, coached and motivated team members, allocating duties and supporting high standards of performance, service and professionalism.
• Monitored staff performance and operational requirements, adjusting team allocation to meet changing business demands.
• Acted as a key stakeholder contact during events, resolving requests, concerns and last-minute changes while maintaining service standards.
• Worked across kitchen, housekeeping and management teams to coordinate delivery and maintain effective operational communication.
• Ensured event setups and service delivery met client specifications, hotel standards and operational requirements.

Events Operations Assistant - Crieff Hydro Hotel, Aberdeen - Aberdeen

(2023-03 - 2023-12)

• Supported the delivery of conferences, weddings and corporate events, working collaboratively with supervisors and wider teams.
• Responded promptly to guest requests and escalated issues appropriately, contributing to effective issue resolution.
• Maintained accurate and organised event spaces and followed health, safety and hygiene procedures.

Customer Support & Data Operations - Renmoney, Nigeria - Nigeria

(2018-01 - 2022-02)

• Managed loan retrieval and tracking processes, maintaining accurate and timely updates on customer account status.
• Handled enquiries relating to applications, payment schedules and account information, presenting complex information clearly to customers.
• Maintained detailed records of customer interactions and loan transactions in line with company policies and data protection requirements.
• Investigated customer issues and collaborated with internal departments to resolve complex cases and improve operational efficiency.
• Conducted proactive customer outreach and explained loan terms, interest rates and repayment options to support informed decision-making.

Customer Care & Data Administration Intern - Interswitch Group

(2017-08 - 2018-12)

• Handled high-volume customer enquiries in a fast-paced environment, resolving issues accurately and within service expectations.
• Used CRM systems to document customer interactions, update records and track issue resolution.
• Worked collaboratively with colleagues to achieve performance targets and deliver consistent customer outcomes.
• Resolved complaints professionally and communicated solutions clearly to customers and internal stakeholders.

Customer Support Intern - Devtek Tanks

(2017-02 - 2017-08)

• Handled customer enquiries by phone and email, providing product information and resolving routine issues.
• Supported order processing, tracking and modifications while maintaining accurate transaction information.
• Collaborated with internal teams to investigate escalations and support timely resolution.

MSc - Business and Management - Robert Gordon University, Aberdeen (2023)

BSc - Political Science - University of Lagos, Nigeria (2015)