Baby Colman
Lost Luggage Supervisor and Passenger Services Professional
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About
Accomplished professional with extensive experience at Menzies aviation and DHL supplied chain on passenger service and lost Luggage management. Expert in tracing delay baggage and adept at utilizing spreadsheet for record updates. known for effective problem-solving and team work. Consistently enhancing operation. recognized for exceptional customer service and care work experience, driving results though proactive and innovative solutions.
Experience
Lost Luggage Supervisor and Passenger Services Agency - DHL & Menzies Aviation - London Luton Airport
(2022-06 - 2026-06)
- Tracing the delay bag, and keep tracker of lost property
- Respond to customer email and phones calls
Passenger Service Agent - Menzies aviation
(2013-03 - 2022-06)
- Check visa, passport, hold luggage and cabin luggage
- Firearms and boarding passenger to the aircraft
Care Assistance - Allied Health Care
(2008-02 - 2013-06)
- Support adults on a daily basis
- Assisting with washing, Bathing and Cooking
Sandwich Factory - People People
(2007-11 - 2008-02)
- Prepared and packing the sandwich
Airline Reservation & Lost Luggage - Safari Makers
(2003-04 - 2007-09)
- Make the booking for the Accommodation (Hotel, Lodge, Luxury Tented camp & special Camp)
- Flight booking for the Domestic and International services
- Chasing the Lost luggage for people under stress and keep them advised of progress
Receptionist & Waitress in the Hotel - Am Hotel
(2002-02 - 2002-07)
- Responsible for telephone calls
- Deal with client move-ins and outs and assist with any related queries
Receptionist - Tarangire Safari Lodge
(2001-04 - 2001-05)
- Diary management, booking and setting up meeting rooms
- Travel / Hotel booking and data entry
- Dealing with client move-ins and outs and assist with any related queries
- Responsible for telephone calls
Receptionists & Lost luggage - Peacock Tours & Safaris Ltd
(1998-05 - 2000-11)
- Make all the booking for the client especially in the lodge accommodation & Flights
- Take care of all the camping equipment
- Responsible for telephone calls
Education
Sewing Course - Lea Manor Adult Centre (2011-06 - 2011-08)
English - Barn field College & Lea Manor Adult Centre (2010-09 - 2011-06)
NVQ 2 - Health and Social Care - Lea Manor Adult Centre (2010-03 - 2010-09)
Advance Diploma - Airline & Travel Studies - Greenwich School of Management (2008-09 - 2009-05)
Diploma - Airline & Travel - Greenwich School of Management (2007-10 - 2008-09)
Computer Operation and application - Digital computer System (1998-05 - 1998-07)
Certificate - Air Travel & Tourism Management - Centre for Tourism & Foreign Languages (1997-01 - 1997-11)
O level - Kibosho Girls Secondary School (1992 - 1995)
