F Ammar
Passenger Service Agent
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About
Professional and dedicated Passenger Service Agent with over three years of experience in airport customer service, hospitality, and passenger operations. Skilled in providing high-quality support, assisting premium passengers, and ensuring smooth airport processes while maintaining strong communication and professionalism.
Experience
Passenger Service Agent - dnata Emirates
(2024-11)
- Welcomes passengers and supports all check-in and airport service processes
- Assists with queue management and passenger guidance
- Supports arriving flights and escorts crew members and premium guests
- Checks travel documents and baggage allowance
- Coordinates boarding procedures with operational teams
Check-in Agent - Menzies Aviation – Aer Lingus Business Class
(2024-06 - 2024-11)
- Processed documents and issued boarding passes
- Checked baggage and resolved travel issues
- Coordinated with airline operations
- Delivered announcements and gate information
Check-in Agent - DHL Supply Chain – EasyJet
(2022-11 - 2024-05)
- Delivered efficient check-in services
- Supported airport operations to maintain punctuality
Hospitality Host - Liverpool Football Club
(2019-01 - 2024-05)
- Welcomed VIP guests and players' families
- Guided guests to lounges and managed entry scanning
Cabin Crew - Ryanair
(2021-05 - 2022-11)
- Ensured passenger safety and compliance
- Responded to onboard medical situations
- Delivered onboard service and support
Education
Certificate in Occupational Studies
Understanding Stewarding at Spectator Events
Introductory Certificate for Entry to Uniformed Services
Diploma for Entry to the Uniformed Services
