Krishma Kaur

Compassionate and dedicated Passenger Service Agent with experience in customer interaction and service excellence. Over 1 year of experience in high-pressure environments, providing exceptional support and aiding customer satisfaction. Proficient in communication and multi-tasking, with a strong commitment to ensuring safety and comfort in fast-paced settings.

Equipped with a NCFE CACHE Level 2 Certificate in Introducing Caring for Children and Young People, bringing empathy and adaptability that align with the values of the airport service industry.

Customer Care Agent - ABM - Manchester, United Kingdom

(2025-02)

• Undertook a temporary role during a busy retail period, managing high-pressure situations with poise.
• Assisted customers on the shop floor, ensuring exemplary service and support in finding required items.
• Managed tills, restocked merchandise, and maintained a clean and organised shop floor.

Nursery Placement - Georgie Porgie's Nursery - Manchester

(2023-01 - 2024-05)

Completed a practical placement as part of college course, immersing in the nursery environment.

• Engaged with children aged 1–2 and 4–5 years old, fostering development through play.
• Safeguarded the wellbeing of children, ensuring happiness and active participation in social and educational activities.
• Facilitated outdoor, sensory, and creative play sessions to stimulate learning and engagement.
• Supported children with Special Educational Needs by adapting approaches and providing personalised support.

Cleaner - Georgie Porgie's Nursery - Manchester

(2023-01 - 2024-02)

• Maintained a hygienic and safe environment, adhering to high cleanliness standards.
• Ensured the safety and comfort of both children and staff through diligent cleaning practices.

Barista - Pret A Manger - Manchester

(2022-02 - 2023-12)

• Fostered barista skills through comprehensive training, mastering various beverage preparations.
• Cultivated positive customer relationships through effective communication and teamwork.
• Executed responsibilities including cleaning, cash handling, restocking supplies, and mastering new recipes for efficient service.

NCFE CACHE Level 2 Certificate - Introducing Caring for Children and Young People - Trafford College (2022 - 2023)