KNIGHT OPTICAL (UK) LIMITED
Maidstone, Kent | IT Manager | December 2019 - Present
- Responsible for 2 companies UK & USA (Knight Optical USA LLC)
- Reporting directly to Managing Director
- Directed IT Department operational and strategic planning, including fostering innovation,
project management, and organizing and negotiating the allocation of resources.
- Manage the local partner engagement supplying services in line with agreed SLA's/contracts
- Develops and prepares reports, business case analysis as requested
- Continuous interaction with the internal and external partners during the entire solution lifecycle to achieve continuous improvements of solutions and problem management based on an agreed process
- Develop and deliver training for end-users with process documentation for processes and procedures in line with ISO 9001 Quality Management Systems
- Develop Paperless fully integrated system in line with ISO 14001 Environmental
Management
- Develop and utilize process performance metrics data to drive on-going improvements
- Develops innovative approaches to create solutions to resolve problems and significant issues within the project
- Communicated updates, service times and usage best practices throughout the company
BACUP SHOE DIRECT LIMITED
Bacup, Lancashire | IT Manager | January 2019 – December 2019
- Responsible for 3 companies in BACUP Holding
- Reporting directly to Group Managing Director
- Managing 3 rd Party Developer
- All communication, management, and continual review of 3rd party suppliers of communications systems and licensing agreements
- Developed and implemented IT policies and procedures
- Develop strong working partnerships with key stakeholders including the Buying, Finance,
Logistic and warehouse in development and implementation of the WMS and Scanning
System with SAP Business One
- Develops and prepares reports, business case analysis as requested
- Develop and utilize process performance metrics data to drive on-going improvements
- Develop DRP for key systems to ensure business continuity
- Oversaw provision of end-user services, including help desk and technical support services
Management of team members including setting objectives, reviewing performance, talent management and establishing a positive working environment
KACOO FASHION LIMITED
Manchester | IT Manager | January 2010 – January 2019
- Responsible for 4 companies in KACOO group with a combined turnover of ~ £40 Million+
- Directed IT Department operational and strategic planning, including fostering innovation,
project management, and organizing and negotiating the allocation of resources.
- Established and managed to budget comprising ongoing operations and upgrades
- Manage performance improvement projects (action plans) to predictably deliver performance improvements
- Assist & consult business representatives during the implementation of SAP Business One
- Contribute/lead/consult internal implementation projects and internal customers from a system landscape and business perspective
- Define staff-roles to execute the business processes
- Customer & Third-Party Engagement including DELL, Lenovo, World Pay, Magento inc, etc
- Develop concepts and tools for problem prevention and increased efficiency
- Review of business processes and corresponding mapping into IT architecture
- Managed IT staff, including hiring, training, conflict resolution, performance coaching and talent management
- Modify existing reports and to develop new reports by analysing databases, data sources,
and structures Design reports with complex sub reports, Drill down, Cross Tabs, formulas,
functions, parameters, scheduled reports, alerts, multiple grouping, running totals, Charts,
graphs, mapping, multiple sections, mailing label
RS COMMUNICATIONS
Manchester | Administrator` (Part time) | March 2009 – December 2009
- Maintain network and computer system security and ensure that all systems are operating correctly
- Being current on the latest IT trends and technologies to help guide the direction of the team is important
- Provides day-to-day technical support to employee’s desktop systems software & hardware
- Provides highly technical knowledge and analysis of specialized applications and systems for identifying and investigating application problems and issues, performing root cause analysis, and implementing an action plan for the resolution and dissemination of conclusions Working with the Digital Products and Platform Manager to improve the customer journey based on user feedback, user testing and analytics data
