Barbara Dalton

Experienced individual with a demonstrated history of providing exceptional customer service and administrative support. Proven track record as a Customer Services Supervisor, enhancing team performance and customer satisfaction through effective training and management. Skilled in early childhood education as an Early Years Practitioner, fostering a nurturing learning environment.

Adept at coordinating training programmes and maintaining compliance standards as a Training Coordinator. Core competencies include effective time management, communication skills, teamwork, customer service, and interpersonal skills. Seeking to leverage extensive experience to contribute to organisational success in a dynamic role.

Sixth Form Supervisor - Education Authority - Ballyclare, Antrim

(2025-08)

As the Sixth Form Supervisor I play a key role in supporting the academic and personal development of students in Years 13 and 14. The role involves overseeing the shared study facilities, promoting a productive learning environment, and ensuring high standards of behaviour, discipline, and presentation.

Receptionist - Physiofit - Ballyclare, Antrim

(2021-04 - 2025-07)

• Coordinated electronic calendar and monitored front desk operations.
• Maintained clean and orderly reception area to impress and welcome visitors.
• Welcomed patients in friendly, positive manner.
• Answered and directed incoming calls to relevant staff members using multi-line telephone system.
• Delivered polite, professional customer service to enhance business reputation through positive first impressions.
• Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Handled confidential documents with discretion, following data protection guidelines to safeguard information.
• Provided administrative support to various departments, aiding in document preparation and filing tasks.
• Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
• Processed incoming and outgoing post, ensuring timely distribution and collection for operational efficiency.
• Monitored office supplies inventory, placing orders before stock depletion to avoid disruptions.

Early Years Practitioner - Ballynure Pre-school Playgroup - Ballynure, Antrim

(2015-02 - 2021-03)

• Established a nurturing classroom atmosphere conducive to learning.
• Applied Early Years Foundation Stage (EYFS) knowledge to track and boost attainment.
• Helped children become more independent when performing daily tasks, assisting with dressing and toileting.
• Communicated children development, progress, successes or concerns to parents through meetings.
• Monitored child's learning progress and development throughout games, activities and lessons.
• Attended teacher and childcare training to keep up to date on curriculums and best practices.
• Set targets for key children to build skills and confidence.
• Maintained equipment and outdoor play areas.
• Encouraged learning and development through play, activities and teaching.
• Coordinated and planned activities which kept children engaged and entertained throughout the day.
• Ensured children activities stayed safe and within school rules by closely monitoring activities and intervening when necessary.
• Prepared school meals, snacks and drinks for children during lunchtime periods, following individual dietary requirements.
• Facilitated a safe and nurturing environment, adhering to health and safety guidelines.
• Conducted observations and assessments, contributing to reports in line with the Early Years Foundation Stage EYFS.
• Implemented strategies to engage parents in their children's learning and development.

Customer Services Supervisor - P&O Ferries - Larne

(1998-08 - 2015-12)

• Facilitated seamless customer service experiences by consistently working well with both peers and leadership.
• Mentored junior team members on methods on industry best practices for outstanding service and retention.
• Developed, implemented and monitored customer service plans to maximise customer satisfaction.
• Developed and delivered comprehensive customer service training programmes, elevating team performance and knowledge.
• Facilitated seamless transitions for new product launches, preparing the team to address inquiries and feedback effectively.
• Managed all client inquires through resolution to enhance customer satisfaction ratings.
• Supervised customer service representatives, assessed performance and organised development plans to diminish process lags.
• Managed department schedules to maximise coverage during peak hours.
• Reconciled documentation discrepancies, ensuring correct reporting to senior leadership.
• Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
• Coached staff on operating procedures to maintain quality services.
• Conducted regular performance reviews, setting clear objectives for team members to foster growth and development.

Diploma of Higher Education - Early Years Framework - Rutledge (2015)

QCF Diploma Level 3 - Child Care Learning & Development

NVQ Level 2 - Business and Administration - Ballymena Technical College (2000)

GCSEs - Ballyclare Secondary School (1998)