Basel Shnan
Customer-focused professional with experience in airport passenger services, community interpreting, customer service and hospitality
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About
Customer-focused professional with experience in airport passenger services, community interpreting, customer service and hospitality. Currently studying BSc Global Business and Entrepreneurship at Oxford Brookes University. Strong communication, problem-solving and teamwork skills, with a proven ability to work in fast-paced environments while maintaining high standards of customer care.
Experience
Passenger Service Agent - Swissport - Manchester Airport
(2024-04 - 2024-09)
- Delivered high-quality customer service to airline passengers.
- Assisted with passenger enquiries, boarding processes and operational support.
- Worked in accordance with safety, security and airline procedures.
- Collaborated with airline representatives and airport teams to ensure smooth operations.
- Handled challenging situations professionally while maintaining customer satisfaction.
Freelance Community Interpreter - Manchester Linguistics
(2018-01)
- Provided interpreting services between Arabic and English speakers.
- Supported effective communication in professional and community settings.
- Maintained confidentiality, impartiality and professional standards.
Barber - Istanbul Barber - Manchester
(2017-01 - 2018-12)
- Built strong customer relationships through excellent service and attention to detail.
Customer Service Adviser - Orbit Showtime Network (OSN) - Dubai
(2006-01 - 2009-12)
- Responded to customer enquiries and service requests.
- Resolved issues efficiently to maintain high levels of customer satisfaction.
Education
BSc - Global Business and Entrepreneurship - Oxford Brookes University (2027-12)
Level 2 - Community Interpreter - Adult Education Centre, Manchester
