Beatriz De Paula

Welfare Officer with over three years of experience in administration, operations and client service. I keep accurate records, coordinate between teams and handle confidential information with care. I currently support asylum seekers in temporary accommodation, and I do my best work where clear communication and reliable follow-through make a real difference to people.

Welfare Officer - Asylum Accommodation Services - London

(2026-06)

• Maintain accurate, confidential resident records and respond to enquiries.
• Support asylum seekers in temporary accommodation with welfare and accommodation needs.
• Liaise with healthcare providers, local authorities, partner agencies and internal teams.
• Respond to safeguarding concerns and escalate appropriately.

Sales Executive - United Facilities Support Services Ltd - London

(2025-01 - 2026-06)

Three internal promotions in three and a half years.

• Managed client enquiries, relationships and service requirements across multiple sites.
• Handled client information and deadlines while balancing competing priorities.
• Coordinated with workforce and operational teams to resolve issues.

MRO Coordinator - United Facilities Support Services Ltd - London

(2023-12 - 2025-02)

• Maintained accurate records and documentation, supporting recruitment, onboarding and day-to-day administration.
• Coordinated urgent requests across teams and kept stakeholders informed.

Operations Coordinator - United Facilities Support Services Ltd - London

(2023-01 - 2023-12)

• Coordinated daily operations, schedules and resources across multiple sites.
• Responded to enquiries, resolved issues and supported service delivery.

Front of House Coordinator - CRM Students - London

(2022-11 - 2023-01)

• Supported residents in student accommodation and handled day-to-day enquiries and front of house operations.

Customer service and administrative roles - Dirty Bones, LOCO MEXICANO, Asconcipa

(2018 - 2022)

• Customer service and administrative roles across hospitality and office settings, working effectively under pressure.

Higher National Diploma - Criminology - Birkbeck College

GCSEs - City of London Academy Islington