Becky Griffiths

I am 29 years old

I consider myself to be friendly and helpful

I am passionate about animals and Japanese culture

I always going above and beyond for customers and fellow team members

I live in Minehead and have done all my life

I have experience from looking after patients to working on the front desk answering phones.

I like to learn new skills and discussing new ideas

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My current job position

Haven Doniford Bay as Guest experience

Ensuring that all guests have a positive experience from the moment they arrive until the moment they leave.

Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.

Supervising front desk and reservation staff.

Handling guest complaints and concerns in a professional and efficient manner.

Training, coaching, and developing team members to provide excellent customer service and exceed guest expectations.

Pervious job experience

Housekeeper at Eastleigh

• Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing
• Ensuring all rooms are cared for and inspected according to standards
• Protecting equipment and making sure there are no inadequacies.

Guest services in Butlins Minehead

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Processing meal and beverage requests.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests.

Health Care Assistant at Blenheim lodge Minehead

• Washing and dressing patients
• Serving meals and help to feed patients
• Helping people to move around
• Making beds
• Making patients feel comfortable
• Monitoring patients' conditions by taking temperatures, pulse, respirations and weight
• Delivering reports to Case Managers and reviewing any important changes in the patient’s condition

Trainee Health Care partner Lloyds Pharmacy

Creating and maintaining patient files

Placing orders for pharmaceutical supplies

Operating the cash register

Directing patients’ medication-related questions to the pharmacist

Preparing and dispensing prescriptions

Waitress/Bar Staff Hairy Dog

Attending daily or regular meetings with managers to learn about menu changes and occasional menu specials

Waiting for the customers to place their orders and answering any questions about the menu items, ingredients and the occasional menu specials

Writing down the customers’ orders and passing them to the kitchen staff for preparation

Delivering food items and drinks to the tables, inquiring to see if the customers are satisfied and fetching additional courses if necessary

Preparing cheques for customers and processing payments through cash or credit card and returning any balances

Education School: West Somerset Community College, Minehead, Somerset

Year: 2011-2013

Subject Grade Achieved

English C

Mathematics E

Science C

Additional Applied Science B

Food Technology C

Child Development D

History D

Further Education

Adult Numeracy, KSKL/L1, 2012-P

Functional Math's Level 2, FSML/L2, 2O13-F