Zainab Said

Self motivated, enthusiastic young individual dedicated to delivering excellent customer service experiences. Collaborates and communicates well for team performances and morale. Since 2020, I have been a housewife and mother which has given me many transferable skills. Now I am seeking employment.

Customer Services Advisor - BT Consumer - CARDIFF

(2023-09 - 2023-12)

• Maintained excellent customer satisfaction by resolving issues, product difficulties, complaints and questions efficiently and effectively.
• Handled high-volume telephone calls to address and resolve customer queries.
• Helped customers feel valued and appreciated by proactively going the extra mile to solve queries and complaints.
• Helped customers resolve difficulties using attentive listening skills and clever problem-solving.
• Maximised customer satisfaction by resolving service issues promptly.
• Followed scripts and processes to uphold brand standards.

Crew Team Member - Egg Free Cake Box - Cardiff, S.Glam

(2020-02 - 2020-04)

• Implemented consistent deep cleans to uphold store safety and orderly appearance.
• Organized stock efficiently, ensuring consistent availability in retail displays.
• Established positive customer relations by consistently demonstrating politeness, friendliness, and professionalism.
• Examined allocated duties and objectives each morning.
• Kept the shop environment tidy and presentable.
• Followed food hygiene and other safety regulations at all times when handling food and cleaning restaurants.
• Accurately arranged and organised food onto trays before serving to customers.
• Operated various workstations independently, including cash registers, dining areas, and kitchen preparation tasks.
• Ensured sanitary conditions through tasks such as table cleaning, floor mopping, and bin emptying.

Crew Team Member - Banardos Charity Shop - Cardiff, S.Glam

(2019-05 - 2019-06)

• Identified areas of health and safety improvement to maintain safe and secure customer environments.
• Consistently sought ways to go above and beyond job requirements and exceed customer service.
• Drove team success by completing allocated tasks quickly and accurately.

Store Helper - Sultan's Hair and Beauty Salon - Cardiff, S.Glam

(2018-06 - 2018-08)

• Encouraged customer loyalty by building positive rapport with regular customers.
• Managed salon's social media by answering messages, developing posts and uploading stories.
• Managed beauty salon reception, completing tasks including welcoming customers and answering phones.
• Maintained excellent employee relationships by promptly completing requests and remaining proactive throughout service.
• Helped beauticians with treatments, including facials, manicures and pedicures.
• Kept beauty salon clean and presentable by sweeping floors, conducting product visual merchandising and cleaning mirrors regularly.

NVQ Level 3 - Business Admin; Office and Administration Management Academic Achievement Award - Alison (2023)

NVQ Level 2 - Media and technology; Academic Achievement Award - St Davids College (2019)