Matthew Bowring
Customer experience and hospitality leader with over 20 years' success delivering exceptional guest experiences
Hire this person
Send a job offer directly to this candidate
About
Customer experience and hospitality leader with over 20 years' success delivering exceptional guest experiences across hotels, pubs, restaurants and high-volume hospitality businesses. Experienced in leading high-performing teams, resolving complex customer issues, organising events and driving service improvements. Known for building positive relationships with guests and colleagues, coaching teams to deliver outstanding service and using customer feedback to continually improve standards.
Commercially aware, highly organised and passionate about creating memorable customer experiences that drive loyalty and business performance.
Experience
Assistant Hotel Manager at The Barnstaple Hotel (2023-09 – Present)
- Lead hotel bars, restaurants and function operations including weddings, conferences and corporate events.
- Work collaboratively across all hotel departments to deliver consistently excellent guest experiences.
- Take ownership of guest concerns and complaints, ensuring positive and timely resolutions.
- Recruit, coach and support team members while maintaining high service standards.
- Coordinate staffing, rotas and operational delivery.
- Use guest feedback to identify opportunities for continuous improvement.
Bar & Restaurant Manager at Rendezvous 1 (2013 – 2017)
- Managed a busy hospitality venue delivering excellent customer service.
- Recruited, trained and motivated front-of-house teams.
- Planned entertainment and customer events.
- Maintained high standards while resolving customer concerns professionally.
Publican / Leaseholder (2007 – 2012)
- Reopened and transformed a closed public house into a successful business.
- Built strong relationships within the local community.
- Organised customer events and promotions to increase engagement.
- Managed budgets, staffing, licensing and compliance.
Bar Associate to Unit Manager at JD Wetherspoon (2001 – 2007)
- Progressed through multiple promotions into management.
- Led large hospitality teams in a fast-paced environment.
- Developed staff while maintaining exceptional customer service standards.
Full-Time Carer (2018 – 2023)
Took a planned career break to care for my disabled daughter, strengthening organisation, resilience, empathy and communication skills.
