Ben Collins

Dynamic and results-oriented professional with over a decade of experience in strategic planning, business transformation, and operational leadership. Proven track record of driving organizational change, improving efficiency, and enhancing business performance across diverse industries. Adept at leading cross-functional teams, managing large-scale projects, and implementing innovative solutions to achieve business objectives.

Extensive experience as a Level 2 Badminton Coach, successfully introducing badminton to primary schools, and working with autistic players to build confidence and skills.

Hall Manager - Rolvenden Village Hall - Rolvenden, Kent

(2022-12)

• Resolved customer complaints in a timely and professional manner.
• Answered telephones, routed calls, and delivered messages to support facility communications.
• Monitored supply use and ordered replenishment items.
• Experienced with social media and communications platforms.
• Identified ways to improve efficiency in operations and implemented process changes.
• Developed departmental objectives, budgets, policies, procedures, and strategies.
• Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
• Responded quickly to meet customer needs and resolve problems.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Managed and coordinated multiple projects while ensuring timely completion.
• Performed general maintenance and repair.
• Developed and executed strategic plans to improve facility operations and customer satisfaction.
• Led initiatives to enhance operational efficiency and reduce costs.
• Managed budgets, departmental objectives, and policies to align with organizational goals.
• Utilized data analytics to monitor performance and implement corrective actions.

Founder - Coco Moon Studio - Rolvenden, Kent

(2023-09)

• Created achievable goals to maximise growth and improve company morale.
• Developed and maintained relationships with clients and business partners.
• Kept detailed records of inventory, company budgets and payroll.
• Monitored machine operation to detect problems such as defective stitching, breaks in thread, and machine malfunctions.
• Developed and implemented effective strategies to reduce costs while maintaining quality standards.
• Inspected materials, products, and equipment to detect defects and malfunctions.
• Established and grew a start-up by setting strategic goals and driving business development.
• Implemented cost-reduction strategies without compromising quality, resulting in improved profitability.
• Led transformation projects to streamline operations and enhance productivity.

Business Manager, Large Format Printer - Rother Valley Press

(2010-01 - 2023-11)

• Operating large format UV Yotta Printer and Flatbed CNC cutter
• Creating vinyl stickers and banners on Eco solvent printers
• Graphic Designer using Adobe programs Photoshop, Illustrator, In-design
• Managing of sign making as well as producing banners, shop vinyl, large format printing and vehicle wraps
• Customer care and offering advice
• Quality control: making sure jobs are produce and printed to the highest quality before being dispatched
• Delivering of products and goods directly to the customers.
• Facilitated internal staff communications via email and arranging and conducting meetings.
• Requested approvals for departmental supply and equipment purchases, invoices, and reimbursements.
• Assisted in creating and executing marketing plans to increase customer loyalty and drive sales.
• Spearheaded strategic initiatives to expand service offerings and increase market share.
• Oversaw large-scale printing operations, ensuring high-quality production and timely delivery.
• Directed marketing and customer engagement strategies, resulting in increased customer loyalty.
• Managed financial performance, including budgeting, forecasting, and financial reporting.

Professional Experience - Badminton Coach Level 2, Based out of AIT Paddock Wood

(2022-01)

20/25 hours pw

• Designed and implemented fitness programs to enhance players' strength, endurance, agility, and flexibility.
• Developed mental training programs to enhance players' focus, confidence, and resilience.
• Scheduled and organized training sessions, matches, and tournaments, maintaining detailed records of players' performance and progress.
• Successfully introduced badminton programs to primary schools, increasing participation among young players.
• Worked extensively with severely autistic players, helping them build confidence and overcome challenges associated with public environments.
• Ensured training and competition environments were safe and compliant with governing body rules and regulations.
• Promoted fair play and sportsmanship, fostering a positive and inclusive atmosphere.
• Engaged in continuous professional development, staying updated with the latest coaching techniques and badminton trends.
• Recruited and nurtured young talent, helping them reach their full potential.

Range & Crazy Putt Manager, Professional Golfer - Greenwich Peninsula Golf Range

(2016-05 - 2018-09)

• Directed operations of one of Europe's busiest golf ranges, achieving high customer satisfaction and retention rates.
• Implemented performance improvement strategies, resulting in enhanced operational efficiency.
• Led a team of 27 staff, including 7 PGA professionals, fostering a culture of excellence and teamwork.
• Managed corporate events and developed client relationships, contributing to business growth.

Sub-Contractor & Installer - Momentum Instore

(2016-01 - 2018-07)

• Managed high-profile POP and POS campaigns, ensuring on-time and on-budget delivery.
• Coordinated with major UK brands to execute strategic marketing initiatives.
• Ensured quality standards and compliance with client specifications, enhancing brand reputation.

Manager - Teamsport Indoor Karting

(2014-02 - 2016-01)

• Directed center operations and race events, optimizing resource allocation and staff performance.
• Developed and implemented safety and operational protocols, improving customer experience.
• Managed financial planning and budgeting, achieving cost savings and revenue growth.
• Fostered team development through training programs and performance reviews.

Golf Advisor - Nizels Golf & Country Club

(2012-01 - 2013-07)

• Developed and executed membership sales strategies, significantly increasing club membership.
• Conducted market analysis and competitor research to inform strategic decisions.
• Built strong relationships with members and corporate clients, driving membership growth.

Shop Manager - The Ridge Golf Club

(2009-01 - 2010-09)

• Managed retail operations, including inventory control, customer service, and staff supervision.
• Implemented sales strategies that increased shop revenue and customer satisfaction.
• Coordinated with suppliers and industry representatives to enhance product offerings.

Professional Golfer - Great Chart Golf and Leisure

(2007-01 - 2007-10)

• Assisted in the management of a family-owned golf course and leisure activities.
• Implemented sales and marketing strategies to attract new customers.
• Provided coaching and mentorship to junior golfers, promoting skill development

Edexel BTEC Level 3 Diploma - Sports and Exercise Science - Homewood School & Sixth Form College

NVQ Level 3 - Management - Homewood School & Sixth Form College

NVQ - Sporting Excellence (Teaching sports to schools and children) - Homewood School & Sixth Form College

Junior Sports Leadership Reward - Homewood School & Sixth Form College