Benedicta Bonsu

I am a detail-oriented, analytical, self-motivated and hardworking individual with a strong foundation in general administration and banking operations. I am an effective team player with an excellent ability to motivate people and communicate effectively to get work done while maintaining strong ethics and professionalism. I am eager to improve my skills through new working experiences. I am a fast learner, ready to hit the ground running to make a substantial impact in any working environment.

Office assistant - Consolidated Bank Ghana

(2025-10 - 2025-12)

• Assisted walk-in customers with their requests and challenges.
• Receive cheque deposits after due diligence has been conducted.
• Provided administrative support that improved service efficiency and reduced turnaround time for customers.
• Supported daily branch operations through accurate data entry, filing and documentation management.

National Service Personnel - Consolidated Bank Ghana Limited

(2024-11 - 2025-09)

Duties

• Greeted and assisted walk-in customers, directing them to the appropriate department to ensure a smooth work flow.
• Delivered frontline customer support by resolving routine account inquiries and improving service delivery.
• Explain the bank's products and services to existing, new and prospective customers.
• Open bank accounts and sign customers on to their requested products and services and help them enjoy their banking experience.
• Maintained confidentiality and adherence to banking regulations while learning core financial procedures and service delivery.
• Provided administrative support that improved service efficiency and reduced turnaround time for customers.
• Supported daily branch operations through accurate data entry, filing and documentation management.

French Tutor (intern) - University Junior high school (Capecoast Oldsite)

(2024-01 - 2024-03)

Duties

• Taught French to JHS 2 and JHS 3 students across 10 different classes.
• Prepared structured lesson plans and interactive exercises tailored to the student's level.
• Designed role-plays and conversations to improve fluency.
• Assessed student's progress through tests and quizzes.
• Set and marked examination questions at the end of each term.

Reproductive Health Educator - Youth action movement (Capecoast sector)

(2022 - 2024)

Duties

• Planned and delivered lessons, workshops and seminars on reproductive health topics.
• Provided accurate, age-appropriate and culturally sensitive information.
• Referred clients or students to health facilities or specialist when necessary.
• Joined outreach programs to raise awareness in schools and communities.

Bachelor of Arts in Education - French And Religion - University of Capecoast (2021-01 - 2024-08)

Occupational Healthcare and well-being - Finland academy of international business (2024-07)

Français Langue Étrangère - Centre international de recherche et d'étude de Langues (Lomé) (2023-01 - 2023-07)

French, Literature, Akuapem twi and CRS - Presbyterian senior high school, Suhum (2017 - 2020)