Care Provider
(2025-05)
Career break to provide care for my mother following a pulmonary embolism.
Operations Manager - Wellbeing Centre - Riffa, Bahrain
(2017-11 - 2025-05)
- Prior to opening, obtain all required licenses, including local Municipality, Health Authority and Labor Market Regulatory Authority.
- Source and install a web-based booking system and suitable POS system
- Create a complete policies and procedures manual covering all aspects of the day-to-day operation.
- Responsible for hiring and training all staff, evaluating performance and disciplinary procedures if necessary.
- Prepare monthly reports, expenditure and oversee monthly inventory
Director of Golf - Royal Golf Club - Bahrain
(2013-01 - 2015-05)
Operated at both a tactical and strategic level, managing and continuously developing all aspects of the golf operation.
- I provided a clear vision for its strategic direction, whilst taking personal responsibility for identifying additional sales and marketing opportunities, customer service excellence is consistently delivered, and revenues and profitability are maximized.
- Ensuring the highest standards for golf, clubhouse operations for our owners, members and guests.
- Preparing and monitoring annual budgets, revenue goals and expenses as well as generating various business volume forecasts.
- Establishing basic personnel policy, training, initiating and monitoring policies relating to personnel actions along with professional development programs
- Monitoring monthly and other financial reports.
- Introduce a new, web-based booking system and point of sales system for the retail shop.
Club Manager - Punta Espada Golf Club - Dominican Republic
(2010-03 - 2012-12)
- Ensuring the highest standards for golf, agronomy, clubhouse operations and food & beverage service on property for our owners, members and guests;
- Preparing and monitoring an annual budget, revenue goals and expenses as well as generating various business volume forecasts;
- Establishing basic personnel policy, training, initiating and monitoring policies relating to personnel actions along with professional development programs
- Monitoring monthly and other financial reports;
- Serve on the Public Relations committee to promote community involvement from our facility;
- Managing all high-profile golf groups and site visits for owners and potential real estate buyers.
Tournament Coordinator - Abu Dhabi Golf Club - United Arab Emirates
(2008-03 - 2010-04)
- Develop and maintain contacts (new and previous groups, local businesses, charity groups, and concierge services) to promote the venue.
- Established a strong relationship with club membership which has increased membership involvement throughout club and tournament play.
- Introduced new effective corporate business group outing policies and procedures utilizing customer service, coordination, and offering merchandise packages.
- Assist with the coordination of PGA European Tour's Abu Dhabi Golf Championship
- Successfully delivered 5-star tournament coordination to: Abu Dhabi Junior Golf Championship, Emirates Palace Golf Cup, Mercedes Benz Challenge, Audi Quattro Cup, Gourmet Abu Dhabi Golf Challenge, and Abu Dhabi Oilmen's Golf Tournament.
Tournament Coordinator - Temenos Golf Club - Anguilla, British West Indies
(2004-10 - 2007-11)
- Liaise with the Director of Golf, Club Manager, Head Golf Professional, and Superintendent in order to ensure proper coordination of special set-up requirements and staffing levels.
- Administer tournaments in conjunction with facility tournament manuals.
- Assist with caddie training as needed.
- Prepare and distribute information relating to tournaments and events.
- Coordinate interdepartmental support for all tournaments.
- Follow established opening and closing procedures including; green fee sales, merchandise sales, member/guest billing, daily reconciliation of tee sheets and resolving discrepancies.
- Assist with preparations for all golf outings including scorecards, cart headers, rule sheets, pairing sheets and hole assignments.
- Produce weekly work schedules for all golf operation associates.
- Prior to the opening interview, hire and train staff in the locker rooms. Create opening and closing checklists, policies and procedures and inventory sheets.
- Monitor and manage handicap programs for members and residents.
- Create Anguilla's first junior golf program including advertising and administration.
- Assist with educating and upholding Troon Golf Standards including 'hole in one training'.
- Design and publish associate newsletter
