Emaan Shazad

A motivated and dependable individual with experience in customer service roles, including positions in fast-paced environments such as food service and retail. Possesses excellent communication skills, the ability to multitask, and a commitment to providing excellent customer experiences. Seeking a role to further develop professional skills and contribute effectively to a team.

Customer Assistant - Jungle Grill Takeaway - Bolton, England

(2022-06 - 2022-07)

• Provided excellent customer service by taking and processing food orders efficiently.
• Assisted in maintaining cleanliness and hygiene in the customer dining and service areas.
• Managed cash transactions accurately and ensured customer satisfaction.
• Resolved customer inquiries and complaints promptly, maintaining a positive rapport.

Customer Assistant - Moss Bank Pharmacy - Bolton, England

(2024-11 - 2025-02)

• Assisted customers in selecting and purchasing over-the-counter medications and other products.
• Ensured shelves were stocked, organised, and products were displayed attractively.
• Handled customer queries, providing information on products and services.
• Maintained confidentiality and adhered to health and safety guidelines.
• Made and organised blister trays for patients to ensure appropriate medicine dosage and timing.

iPals Volunteer - College

• Assisted younger students in using iPads and digital learning tools during college activities and lessons.
• Provided support and guidance to students experiencing difficulties with devices and applications.
• Helped younger students develop confidence in using technology for educational purposes.
• Worked alongside staff and peers to ensure digital resources were used effectively and responsibly.
• Demonstrated strong communication, teamwork, patience, and problem-solving skills while supporting students.

GCSEs (or equivalent) - Bolton Muslim Girls School

Health and Social Care Course - Health and Social Care - Bolton Six Form College