Bethan Carter

Experienced Cabin Crew professional with a strong background in aviation, HR, customer experience, luxury hospitality and event management. Recognised for delivering exceptional customer service, maintaining the highest safety standards and building positive relationships with passengers and colleagues alike. Adaptable, professional and resilient, with experience supporting high-net-worth individuals and senior executives in fast-paced environments.

Skilled at remaining calm under pressure, resolving challenges efficiently and creating exceptional customer experiences. Seeking a year-round flying opportunity where I can contribute to a premium customer experience and continue developing within the aviation industry.

Cabin Crew at TUI UK & Ireland (2022-04 – Present)

• Deliver exceptional customer service whilst ensuring passenger safety and regulatory compliance.
• Maintain UK CAA operational and safety standards at all times.
• Support passengers throughout all stages of the customer journey, creating a positive onboard experience.
• Adapt quickly to changing operational requirements and challenging situations.
• Selected to support TUI recruitment activities as HR Candidate Experience Coordinator during the off-season.
• Consistently demonstrate professionalism, resilience, teamwork and excellent communication skills.

Business & Project Manager at Gentium UK Limited (2022-10 – 2023-04)

• Provided executive-level support to a high-net-worth individual operating within the cyber-security and cryptocurrency sectors.
• Managed complex travel arrangements, diary management and project coordination.
• Acted as a key liaison between stakeholders, suppliers and support staff.
• Anticipated requirements and resolved issues proactively to maximise efficiency and productivity.

People Manager / HR Business Partner at Morrisons PLC (2020-05 – 2022-03)

• Progressed rapidly from store colleague to People Manager through strong performance and leadership potential.
• Managed payroll, employee relations, absence management and workforce planning.
• Handled grievance procedures and employee welfare matters.
• Coordinated community outreach initiatives and charitable partnerships.
• Worked closely with senior leadership to support operational and people objectives.

Cabin Crew at TUI (2020-03 – 2020-03)

• Successfully completed Cabin Crew training before aviation operations were impacted by the COVID-19 pandemic.

Sales Executive at Listers Honda Solihull (2018-03 – 2020-03)

• Consistently delivered excellent customer service within a competitive sales environment.
• Developed strong relationship-building, negotiation and communication skills.
• Guided customers through the full sales journey whilst maintaining high satisfaction levels.

Conference & Event Coordinator at St Johns Solihull (2017-06 – 2018-03)

• Planned and delivered bespoke events for corporate and private clients.
• Managed event logistics, supplier relationships and customer expectations.
• Served as the primary point of contact from enquiry through to event delivery.

Front of House Supervisor at Shustoke Farm Barns Wedding Venue (2015-04 – 2018-09)

• Delivered exceptional guest experiences at a prestigious Midlands wedding venue.
• Supported event operations and supervised front-of-house activities.

Purchasing Assistant at Torsion Group (2016-09 – 2017-05)

• Supported procurement activities and provided administrative assistance to the purchasing team.

BTEC Level 3 Diploma in Musical Theatre in Musical Theatre A Level in Spanish

GCSEs in English, Mathematics and Spanish