Bethany Stapleton

I am a proactive and dependable professional with experience in administration and customer service, alongside experience in hospitality. I enjoy planning and organising and take pride in making sure things are prepared properly and nothing gets overlooked. My experience has involved coordinating multiple projects, managing detailed information and supporting customers throughout their journey.

I am confident working independently and as part of a team, and I am comfortable taking responsibility for my own workload. I communicate well with customers, colleagues and external organisations and remain professional when dealing with queries or changing requirements. I am confident using CRM systems and Microsoft Office and am quick to learn new systems and processes.

I am now looking to bring my existing experience into the weddings and events industry. I would welcome the opportunity to learn from an experienced team while developing within the role and contributing my administrative and customer service skills.

Customer Support at Nu-Heat Underfloor Heating & Renewables (2022-05 – 2025-08)

• Managed a high volume of customer enquiries via telephone and email, providing relevant information and professional support.
• Maintained accurate records and updated customer and project information using CRM systems and Microsoft Excel.
• Coordinated multiple customer projects at different stages, keeping track of requirements and order timescales.
• Supported daily administrative tasks, including documentation, data entry and customer record updates.
• Prepared documentation and gathered information to support different processes.
• Liaised with customers, colleagues and external organisations to resolve queries and keep work progressing.
• Prioritised urgent requirements and managed changing workloads and deadlines.
• Processed customer payments accurately and securely.
• Handled complaints professionally and worked to resolve issues.
• Supported new colleagues with their onboarding and created training guides and process documentation.

Catering Assistant at Chippee Ltd (2017-08 – 2022-05)

• Provided customer service in a busy environment, handling enquiries, telephone orders and payments.
• Prepared food and maintained high standards of cleanliness and food hygiene.
• Supported stock management and monitored deliveries and associated costs.
• Trained new staff and supported the supervision of colleagues.
• Helped introduce new systems and procedures, including COVID-19 working practices and an online ordering system.
• Awarded level 2 Food Hygiene Certificate.

Santa's Helper/Elf- Seasonal Event Staff at Otter Garden Centres (2016-10 – 2016-12)

• Worked across different areas of a busy Christmas event to help the visitor experience run smoothly.
• Coordinated with Santa and other team members to ensure information and presents were passed to the right place at the right time.
• Supported the flow of families through the grotto while maintaining a positive experience for visitors.
• Helped create a magical and memorable experience for families visiting the Christmas grotto.

Certificate of Higher Education in Midwifery – University of Plymouth (2026)

BTEC Level 3 National Extended Diploma in Health & Social Care – Exeter College (2020)

GCSEs – The King's School (2017)