Bijal Bansal

Experienced Operations and Property Management professional with over 15 years of experience managing residential accommodation, hospitality operations and multi-site facilities across London. Proven expertise in building operations, contractor management, health and safety compliance, fire safety, property mobilization, maintenance coordination and resident services. Experienced in supervising refurbishment projects, managing building compliance, coordinating external contractors and maintaining high service standards.

Recognized for strong leadership, stakeholder management and delivering safe, compliant and well-maintained residential environments.

General Manager / Multi-Site Property Operations Manager at London Hotel Group (2018-12 – Present)

• Manage the day-to-day operations of multiple residential accommodation sites across London.
• Lead teams of site staff, maintenance operatives and external contractors to deliver safe and efficient building operations.
• Oversee planned and reactive maintenance, ensuring properties remain compliant and well maintained.
• Act as the Responsible Person for Fire Safety, managing Fire Risk Assessments, compliance actions and emergency procedures.
• Monitor compliance with Health & Safety legislation, housing standards and contractual obligations.
• As the organisation expanded and acquired new properties, also fulfilled the role of Site Manager while working closely with the Senior Site Manager. Coordinate refurbishment and mobilisation projects for newly acquired residential properties.
• Liaise with local authorities, housing providers, contractors and regulatory bodies.
• Conduct regular building inspections and quality audits.
• Manage resident issues, complaints and incident investigations while maintaining excellent customer service.
• Develop operational procedures, improve service delivery and support business growth through effective property management.
• Managed handover of completed properties into operational use.
• Ordered equipment, furniture, and operational supplies.
• Supported recruitment and induction of new site staff.
• Built strong working relationships with local authorities, contractors, and external stakeholders.
• Oversaw occupancy, resident welfare, incident management, and property maintenance.

Shift Leader at Danubius Hotel Regents Park London (2012-03 – 2014-07)

• Manage a team of five colleagues whilst ensuring hotel standards.
• Resolve customer complaints in line with hotel policies.
• Organised staff rotas to accommodate business needs and employee availability.

Receptionist at Danubius Hotel Regents Park London (2010-06 – 2012-06)

• Manage customer bookings from check-in to check-out
• Responded to email inquiries promptly, delivering clear and concise information to address queries.
• Maintain cashbook for the reception department and highlight discrepancy between actual and expected revenue.

Night Auditor at Danubius Hotel Regents Park London (2009-06 – 2010-06)

• Handled night auditing duties which included verification of daily room occupancy and hotel revenue.
• Manage customer bookings during night shift
• Process payments (cash & cards).

Switchboard Operator at Danubius Hotel Regents Park London (2008-07 – 2009-06)

• Answer incoming customer calls and transfer them to relevant departments
• Setup reminder calls for customers.
• Cater customer requests over the phone.

Level 5 - Associate Diploma in Peoples Management – CIPD (2023)

MBA in Hospitality Management – University of Wales (2010)

Diploma of Higher Education in Postgraduate diploma Hospitality Management – West London College (2009)

Bachelor in Hospitality Science – Mangalore University, India (2007)