
Billy-dean Sadler
Aspiring Digital Support Technician
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About
Motivated and reliable individual with experience in customer service, stock handling, inventory checks, and working independently in fast-paced environments. Strong communication and problem-solving skills developed through customer-facing and practical roles, with the ability to assist customers, follow procedures, maintain high standards, and work effectively as part of a team. Confident using digital systems and handheld devices, with excellent attention to detail, time management, and a commitment to providing friendly, helpful service.
Passionate about delivering a positive customer experience while ensuring shelves, stock, and store areas are maintained to a high standard.
Experience
Mobile Cleaner at AEFM (2023-01 – 2024-12)
- Worked across multiple commercial sites while meeting strict schedules and productivity targets.
- Demonstrated reliability, independence and attention to detail.
- Maintained high standards of cleanliness and presentation in customer-facing environments.
- Communicated effectively with site staff to resolve issues and ensure tasks were completed efficiently.
Customer Service Assistant (Voluntary) at Tesco (2022-01 – 2022-01)
- Assisted customers with enquiries in a friendly and professional manner.
- Used handheld stock-check devices and supported inventory accuracy.
- Helped maintain store standards and supported colleagues where require
Trades Assistant at Sadlers Windows (2021-01 – 2022-12)
- Worked directly with customers and assisted with day-to-day operational tasks.
- Followed safety procedures and instructions carefully.
- Resolved minor customer issues professionally and helped maintain positive customer relationships.
Warehouse Assistant (2022-01 – 2022-12)
Temporary Role
- Picked, packed and prepared stock for dispatch within deadlines.
- Updated stock records accurately using digital systems.
- Checked inventory, serial numbers and product information with a high level of accuracy.
- Organised stock and equipment efficiently within a busy working environment.
Volunteer at Local Fish & Chip Shop (2021-01 – 2021-12)
- Assisted with food preparation and maintaining hygiene standards.
- Worked as part of a team and adapted to feedback to improve performance.
Education
City & Guilds Level 3 Diploma in ICT Systems Support in ICT – JBC Skills Training (2025-01 – 2025-12)
IT Level 2 in Information Technology – North Warwickshire & South Leicester College (2021-01 – 2023-12)
IT Level 1 in Information Technology – North Warwickshire & South Leicester College (2021-01 – 2023-12)
GCSEs in General Education – Wigston Academy (2020-01 – 2020-12)

