Shahaar Siyan
Aspiring ICT Support Technician
About
Aspiring ICT Support Technician with hands-on experience gained during a 6-week ICT Engineer placement at MidKent College. Experienced in supporting Windows 11 devices, troubleshooting hardware and software issues, maintaining classroom technology, configuring laptops and desktop PCs, and assisting with wired and wireless networking. Strong customer service and communication skills developed through nearly three years of employment at Domino's Pizza.
Currently studying IT & Business Level 3 and looking an opportunity to build a career within IT Support, Service Desk, or Infrastructure Support.
Experience
ICT Engineer Work Placement - MidKent College
(2026)
- Provided first-line technical support to staff and students in a busy educational environment.
- Installed, configured and troubleshot Windows 11 desktop and laptop devices.
- Resolved hardware, software and peripheral issues to minimise disruption to teaching and learning.
- Assisted with wired and wireless network troubleshooting and connectivity issues.
- Supported classroom technology including interactive whiteboards, desktop computers, printers, and AV equipment.
- Carried out software installations, updates, and routine maintenance tasks.
- Maintain accurate records of technical issues and resolutions.
- Worked effectively alongside ICT Engineers to ensure reliable operation of college systems and services.
Customer Service Team Member - Domino's Pizza
- Delivered excellent customer service in a fast-paced environment.
- Handled customer enquiries and orders accurately.
- Worked effectively under pressure while maintaining quality standards.
Education
IT and Business Diploma - IT and Business
IT and Business Diploma - IT and Business
GCSE - Mathematics
GCSE - English
