Muritala Funke

Proactive IT Support Technician with proven experience providing 1st and 2nd line support within fast-paced environments. CompTIA A+ and Microsoft Azure Fundamentals certified, with strong technical proficiency in diagnosing and resolving hardware, software, and network issues. Skilled in supporting diverse users, translating technical issues into clear solutions, and maintaining high service standards while minimising system downtime

IT Support Technician - The Romero Catholic Academy

(2023-09)

• Delivered high quality 1st and 2nd line support, resolving hardware, software, and network issues
• Administered Active Directory including password resets and account management
• Installed and configured IT equipment, ensuring optimal system performance
• Supported Microsoft 365 applications including Outlook and Teams
• Troubleshot connectivity issues across Wi-Fi and LAN environments
• Collaborated with ICT leadership to improve systems and support technology upgrades
• Identified recurring technical issues and implemented solutions to reduce repeat incidents
• Contributed to IT projects such as system upgrades, migrations, or new software rollouts
• Provided remote support using remote desktop tools, resolving user issues efficiently

Support Worker - Cygnet healthcare & UnityJ Care Service Ltd

(2021-11 - 2023-06)

• Delivered person-centred support in a fast-paced environment, requiring strong problem-solving and decision-making skills
• Communicated effectively with individuals from diverse backgrounds, adapting technical and non-technical information clearly
• Managed high-pressure situations, maintaining professionalism and attention to detail
• Recorded and reported accurate information, demonstrating strong documentation and compliance skills
• Worked collaboratively within multidisciplinary teams to deliver consistent and high-quality outcomes

Customer Care Representative - DWT Store

(2020-08 - 2021-10)

• Managed high-volume customer enquiries across multiple channels, delivering timely and effective resolutions
• Diagnosed and resolved customer issues, escalating more complex cases to appropriate teams
• Maintained accurate records of customer interactions, ensuring clear documentation and follow-up
• Built strong relationships with customers by providing clear communication and problem-solving support
• Handled challenging situations professionally, maintaining high levels of customer satisfaction

Industrial Training Placement- Human Anatomy - LASUCOM Nig.

(2019-04 - 2019-09)

• Supported medical and nursing students during anatomy practical sessions
• Assisted in laboratory-based learning, ensuring accurate handling of materials and equipment
• Collaborated with postgraduate researchers on academic and research activities
• Developed strong attention to detail, analytical thinking, and ability to follow complex procedures
• Gained exposure to clinical environments and applied scientific knowledge in practical setting

BSc - Human Anatomy - Ladoke Akintola University of Technology

IT Technician Traineeship - IT Career Switch Ltd (2022-12 - 2023-12)