Brandon Derbyshire

I am a motivated and methodical graduate from the University of Leicester, seeking a permanent full-time role after relocating to Leeds, UK. Through my experience in customer facing environments, I have developed strong individual and team based skills including how to effectively lead a team, how to analyse and solve problems efficiently and how to successfully build rapport with anyone. I am excellent at delivering results in high-pressure environments and would consider myself a proactive and adaptable individual.

I have a positive 'try anything' attitude and find myself eager to contribute to the success of a forward thinking organisation whilst continuing to develop professionally.

Assistant Manager at Cash Generator (2026-01 – Present)

• Assisting with the day to day management of the store including opening and closure procedures as a keyholder, daily admin, stock management and store merchandising.
• Building strong relationships with customers to increase both buyback rates and repeat business as well as handling complex customer enquiries and resolving any in-store complaints professionally, efficiently, and to a high customer satisfaction.
• Analysing sales and performance data to spot areas of improvement or concern and implement new ideas to help store performance
• Supervising, training and motivating team members to deliver exceptional service and figures to the best of their ability.
• Conducting assessments, buying and selling of differing goods including scrap gold, technology and recreational items on a daily basis.

Duty Manager at Menkind (2024-01 – 2026-01)

• Opening and closing the store if the store manager was not present, doing daily admin including health and safety checks and end of day cashing up and banking.
• Managing a team daily. Keeping them motivated and pushing them to reach target KPI's whilst ensuring high standards of customer service are met. Delegating tasks and discussing/solving any queries the team may have. Helping the team to grow both professionally and personally.
• Daily running of a busy shopping center retail store - remerchandising, managing store deliveries and back of house stock rooms and solving daily queries linked to product information, returns and general store procedures.

Sales Assistant at HMV (2022-01 – 2024-01)

• Greeting and building rapport with customers to provide them with the best customer service possible and working as part of a team to ensure target KPIs were met.
• Ensuring delivery stock is labelled and put away promptly and dealing with customer orders done both in store or online

Assistant Manager at Millets (2020-01 – 2022-01)

• Greeting and serving customers to an exemplary standard ensuring all of their needs are met.
• Leading the team whilst pushing targets and sales for the team to reach set goals and dealing with adversity and issues when it comes to unhappy customers whether over the phone, in person or online.
• Managing back of house systems, using things like spreadsheets and statistics to analyse weekly data and make improvements where possible. Handling daily opening and closing procedures including weekly health and safety checks and daily banking.

Sales Assistant at Runners Need (2019-01 – 2020-01)

Sales Assistant at DW Sports (2017-01 – 2019-01)

BSc in Criminology with Forensic Psychology – University of Leicester (2022-01 – 2025-01)

Level 3 Diploma in Social Sciences – Leicester College (2021-01 – 2022-01)

GCSEs – South Wigston High School (2011-01 – 2016-01)