Alfiya Stephenson
Assistant manager
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About
Assistant manager at Hollywood Bowl center, York
I am an exceptional team player who is able to lead and motivate others to achieve targets and have a passion for customer service. I demonstrate a strong ability to manage several key aspects of customer service from team leader supervision, supporting senior management and the recruitment of new members of staff. I am a proactive individual with a logical approach to challenges, performing effectively and efficiently in a busy working environment.
Coaching and mentoring the team, and running an exceptional operation, front-of-house, to supporting the centre Manager back-of-house in delivering on centre goals and financial targets.
Key Skills
•Excellent customer service and communication skills. Passion for for customer service.
•Reliable, trustworthy and responsible
•Strong organisational skills
•Experienced stock and inventory control abilities
•Efficient in meeting deadlines, critical thinking and working under pressure
•Adaptable with a willingness to learn new skills
•Supervisory, motivation and coaching skills
Working in Hollywood Bowl company from February 2025 -Present
Experience
Professional Experience
Assistant Manager Feb 2025- Present
Hollywood Bowl Group
• Coaching and mentoring the team and running an exceptional operation
• Front-of-house
•. Supporting the centre Manager back-of-house in delivering on centre goals and financial targets
Assistant ManagerJan 2024 - September 2024
SG Petch LTD
•Assist the Store Manager in delivering exceptional customer service, sales and profit targets.
•Coordinate daily customer service operations such as sales processes, orders and payments
•Track the progress of weekly, monthly, quarterly, and annual objectives
•Stock management.
•Delivery control.
•Merchandising.
•Team communication.
•Inventory
B&B ManagerJune 2022 - December 2023
The Kildare, Skegness
•Communicate with guests through messaging platforms and phone to handle bookings, answer enquiries and provide assistance
•Manage rates, availability and booking calendars on various booking platforms
•Coordinate with housekeeping and maintenance teams to ensure proper cleaning and upkeep of properties
•Manage key exchange or access to the property
•Create house manuals and guidebooks for guests with essential information about the property and local area
•Create marketing strategies to attract new guests and increase bookings
•Ensure compliance with local regulations and laws regarding short-term rental properties
Assistant Food & Beverage Manager2021- 2022
The Grand Hotel
•Managed and organised all the clerical tasks in the department, ensuring timely distribution of communication, correspondence and documents of the Food & Beverage division
• Responsible for monitoring and controlling the consumption of operating supplies
•Delivered projects on time and within budget to meet specifications. Operated OPERA S&C / PMS and Birch-Street. Created a Food & Beverage database for target marketing purposes for each outlet.
•Handled queries relating to menus, allergies and restaurant services
•Facilitated effective service delivery.
Duty ManagerNovember 2019 – November 2020
Stevenson’s forecourt
•Stock management
•Merchandising
•Inventory Control
•Daily till management and cash handling
•Customer service, dealing with customer inquiries and complaints
•Shop security/ key holder
•Assisting fuel delivery
•Delivery control
Bi-lingual Marketing Assistant2017 – 2018
World of James Herriot Museum & Herriot Country Tourism Group
•Developed marketing strategies to attract groups of Russian speaking tourists to rural North Yorkshire
•Represented and promoted the 'World of James Herriot museum’ at Thirsk, The 'Herriot Country Tourism Group' and the ‘Flavours of Herriot’ annual Yorkshire food and drink awards
•Advised bespoke packages for both adults and school groups
