IT Infrastructure Manager
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I lead the strategic management of our Azure-based hybrid infrastructure, support a user base of over 400, and oversee 24/7 operations. My role spans from vendor management and GDPR compliance to leading system migrations, implementing robust security solutions, and managing B2B telecom relationships. My proactive work during the pandemic—including migrating systems to Azure and deploying secure remote access for 180 staff—demonstrates my ability to adapt swiftly under pressure while ensuring business continuity.
I am an Hands-on and highly accomplished IT Infrastructure Manager with over 20 years of experience designing, implementing, and maintaining robust IT infrastructures across multi-site operations.
Proven ability to align technology with business objectives, manage hybrid cloud environments, and lead high-performing support teams.
Adept at vendor management, security compliance, and strategic IT planning within fast-paced call centre environments. I oversee all lines of support 7 days a week and demonstrate technical competency in supporting hardware and software systems, server installations,
security patching, Office 365 / Azure network management, backups,
and have a proven ability to bridge technology and business goals for the Call Centre to provide productive solutions, as well as dealing with our MSP. I am a confident and eloquent communicator at every professional level and inspire commitment to the achievement of commercial objectives and processes, as well as making sure all systems are up to date and everything is running smoothly
• Development, Azure/Entra &
• Office365 Administration, RBAC Management, Infrastructure &
• Networking, GDPR &
• Security Compliance, Project &
• Stakeholder Management, Hybrid Cloud Environments, Process &
• Performance Improvement, B2B & 3rd Party Management, IP Telephony (Vonage), IT Policy Development, Jamf &
• Apple MDM, Microsoft Intune &
• Defender, WatchGuard / Draytek Firewalls, Group Policies, Active Directory, RBAC Management, Entra ID, Security Groups, Datto RMM, IT Gue, Admindroid reporting software.
