IT Applications and Support Lead
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I am an IT Service Desk Lead with ownership of end-to-end service desk operations in fast-paced, SLA-driven environments. I act as a trusted advisor, supporting corporate clients through hands-on support, ticket management, and effective escalation. Collaborative and organised, I build resilient 24/7 service models, robust ITSM processes, that enable creative teams to work smarter and deliver world-class support within demanding environment.
I have over 15 years experience in various IT Support roles, I have led and owned the IT Service Desk function, delivering reliable, shift-based support across corporate, and production environments within a 16-hour, 7-day operation. Managed ticket queues, SLA-driven escalations, and asset inventories while providing hands-on technical support. Collaborated with cross-functional teams to improve ITSM processes, enhance service efficiency, and ensure technology enabled creative workflows in a fast-paced environments
Bsc Information Technology Degree from Liverpool John Moores University
