Brijitte Dreyfus

Highly organised and proactive marketing, administration and client engagement professional with extensive experience across hospitality, cultural tourism, events, property management and business development. Experienced in coordinating projects, supporting senior stakeholders and delivering exceptional customer experiences in fast-paced environments. Skilled in social media management, content creation, digital communications, administration and data management, with a proven ability to build strong client relationships and support marketing campaigns that enhance brand awareness and customer engagement.

An adaptable and creative professional with excellent organisational, communication and problem-solving skills. Proficient in written and spoken Italian.

Operations Executive - The Cultural Experience - Medstead, Hampshire

(2025-08)

• Manage the operational delivery of expert-led cultural, historical and specialist tours throughout the UK and overseas.
• Coordinate itineraries, accommodation, transport, venues and supplier relationships.
• Liaise with directors, historians, tour leaders and clients to ensure seamless tour delivery.
• Maintain booking systems, travel documentation and operational records with a high degree of accuracy.
• Support marketing activity through customer communications, promotional content and social media updates.
• Collect customer feedback and operational data to support reporting and service improvements.
• Ensure compliance with UK travel regulations and consumer protection legislation.

Reception Executive - voco Lythe Hill Hotel & Spa (IHG)

(2025-02 - 2025-08)

• Delivered exceptional front-of-house service within a luxury hospitality environment.
• Managed reservations, guest records, billing and enquiries using Opera PMS.
• Coordinated logistics for corporate clients, television production crews, weddings, conferences and tour groups.
• Supported recruitment administration, rota planning and operational reporting.
• Built strong customer relationships while ensuring a consistently high standard of guest experience.

Owner & Manager - Mandrake Cottage Holiday Let, Petworth - Petworth

(2021-01)

• Independently manage all operational and administrative aspects of a successful holiday rental business.
• Create and manage engaging social media content to increase visibility, customer engagement and bookings.
• Develop digital marketing strategies that have consistently achieved high occupancy rates, Superhost status and 5-star guest reviews.
• Manage bookings, guest communications, invoicing, payroll, maintenance schedules and supplier relationships.
• Monitor booking trends, guest feedback and performance data to support business growth and service improvements.
• Maintain accurate financial and operational records.

Business Development Associate - Adgistics - London

(2021-01 - 2022-12)

• Supported the launch and growth of the BrandHub digital platform.
• Managed client onboarding and maintained CRM records.
• Assisted with marketing campaigns, customer communications and internal project coordination.
• Collected and analysed customer information to support reporting and business development.
• Worked collaboratively with internal teams to improve customer experience and service delivery.

Head of Corporate Events & Gifting - L'Oréal / Kiehl's

(2008-01 - 2011-12)

• Managed premium corporate gifting programmes and branded events for major clients.
• Coordinated suppliers, logistics, budgets and marketing communications.
• Built long-term relationships with corporate stakeholders and external partners.

Partner & Events Director - Cool Kids Promotions

(2005-01 - 2008-12)

• Co-founded and managed a successful events business.
• Led marketing, PR, social media, client communications, logistics and event delivery.
• Managed budgets, suppliers, staffing and day-to-day business administration.

Professional Musician & Songwriter

(1987-01 - 2002-12)

• Developed strong communication, project management and relationship-building skills through an international music career.
• Worked with record labels, promoters, media organisations and production teams across Europe.

ESOL Certificate - Cambridge University

Level 3 Award in Counselling Skills and Theory - NCFE

Level 2 Award in Helping Skills - NCFE

Level 1 Award in Interpersonal Skills - NCFE