Nikki Willson

Highly organised and proactive Administrator and Accounts Assistant with over 20 years of experience providing administrative, commercial and financial support within construction and office environments. Extensive experience coordinating tender submissions, document control, accounts administration and office operations. Proven ability to improve processes, reduce backlogs and deliver efficient support for multi-million-pound projects.

Recognised for exceptional attention to detail, reliability and the ability to manage multiple priorities in fast-paced environments.

Pre-Construction Administrator & Accounts Assistant at Ruddy Joinery Ltd (2021-09 – Present)

• Coordinate documentation for high-value tender submissions.
• Prepare PQQs, Expressions of Interest and supporting documentation.
• Manage document control, drawings and revisions.
• Produce tender presentations for projects up to £30M.
• Process supplier invoices and reconcile accounts.
• Maintain compliance documentation and Contractor portals.
• Record meeting minutes and maintain project trackers and workload schedules.
• Support estimating and commercial teams throughout the tender process.
• Created the company's Pre-Construction Administration function from the ground up.
• Supported successful tender submissions worth up to £30M.
• Reduced a supplier invoice backlog from £80k to £20k by introducing improved reconciliation processes, resulting in more timely payments and stronger supplier relationships.
• Negotiated supplier payment plans, maintaining strong supplier relationships.

Purchasing Administrator (Temporary Contract) at Interaction Recruitment / Ruddy Joinery Ltd (2021-05 – 2021-08)

• Supported the purchasing function by processing orders and liaising with suppliers.
• Assisted with procurement administration and maintained accurate purchasing records.
• Worked closely with project teams to ensure materials were ordered and delivered on schedule.

Customer Service, Sales & Accounts Administrator at Seasons Fruit and Veg (2020-06 – 2021-04)

• Managed customer enquiries via telephone, email, website live chat and social media.
• Processed customer payments, refunds and account amendments.
• Maintained sales and purchase ledgers, processing invoices and reconciling accounts.
• Assisted with website content updates and social media activity.
• Resolved customer complaints professionally, ensuring high levels of customer satisfaction.
• Supported the day-to-day administration of the business, balancing customer service with financial administration.
• Brought company accounts up to date ahead of the annual accountant review while maintaining excellent customer service standards.

Operations & Accounts Administrator at Fuzzy Doodles (2015-06 – 2020-03)

• Managed the day-to-day operations of the business.
• Assisted with purchasing and supplier management.
• Processed stock returns.
• Maintained company accounts, reconciliations and general administration.
• Managed product listings and commercial content across social media platforms.
• Updated the Shopify website with new products, collections and pricing.
• Processed sales via the website, social media, telephone, email and in-store.
• Managed stock replenishment and merchandising for both online and retail sales.
• Sourced new suppliers for product ranges and customer requests.
• Trained and supported new members of staff.
• Set up a new invoicing system to manage sales, invoicing, credits and accounts.
• Researched stationery and consumable suppliers for cost savings and negotiated new terms.

Operations Assistant at Bakemark UK Ltd

PA / Team Administrator at CSI Security Ltd

Sales Office Manager at Chiltern Components

Sales Administrator at Monks & Crane Ltd

Advanced Excel Course in Excel

Cache Level 2 Certificate for the Children and Young People's Workforce in Children and Young People's Workforce – Cache

Basic Excel and PowerPoint Course in Excel and PowerPoint

Customer Service Course in Customer Service

GCSE in General Education