Pre-Construction Administrator & Accounts Assistant at Ruddy Joinery Ltd (2021-09 – Present)
- Coordinate documentation for high-value tender submissions.
- Prepare PQQs, Expressions of Interest and supporting documentation.
- Manage document control, drawings and revisions.
- Produce tender presentations for projects up to £30M.
- Process supplier invoices and reconcile accounts.
- Maintain compliance documentation and Contractor portals.
- Record meeting minutes and maintain project trackers and workload schedules.
- Support estimating and commercial teams throughout the tender process.
- Created the company's Pre-Construction Administration function from the ground up.
- Supported successful tender submissions worth up to £30M.
- Reduced a supplier invoice backlog from £80k to £20k by introducing improved reconciliation processes, resulting in more timely payments and stronger supplier relationships.
- Negotiated supplier payment plans, maintaining strong supplier relationships.
Purchasing Administrator (Temporary Contract) at Interaction Recruitment / Ruddy Joinery Ltd (2021-05 – 2021-08)
- Supported the purchasing function by processing orders and liaising with suppliers.
- Assisted with procurement administration and maintained accurate purchasing records.
- Worked closely with project teams to ensure materials were ordered and delivered on schedule.
Customer Service, Sales & Accounts Administrator at Seasons Fruit and Veg (2020-06 – 2021-04)
- Managed customer enquiries via telephone, email, website live chat and social media.
- Processed customer payments, refunds and account amendments.
- Maintained sales and purchase ledgers, processing invoices and reconciling accounts.
- Assisted with website content updates and social media activity.
- Resolved customer complaints professionally, ensuring high levels of customer satisfaction.
- Supported the day-to-day administration of the business, balancing customer service with financial administration.
- Brought company accounts up to date ahead of the annual accountant review while maintaining excellent customer service standards.
Operations & Accounts Administrator at Fuzzy Doodles (2015-06 – 2020-03)
- Managed the day-to-day operations of the business.
- Assisted with purchasing and supplier management.
- Processed stock returns.
- Maintained company accounts, reconciliations and general administration.
- Managed product listings and commercial content across social media platforms.
- Updated the Shopify website with new products, collections and pricing.
- Processed sales via the website, social media, telephone, email and in-store.
- Managed stock replenishment and merchandising for both online and retail sales.
- Sourced new suppliers for product ranges and customer requests.
- Trained and supported new members of staff.
- Set up a new invoicing system to manage sales, invoicing, credits and accounts.
- Researched stationery and consumable suppliers for cost savings and negotiated new terms.
Operations Assistant at Bakemark UK Ltd
PA / Team Administrator at CSI Security Ltd
Sales Office Manager at Chiltern Components
Sales Administrator at Monks & Crane Ltd
