Britney Felix

Reliable and hardworking professional with experience in customer service, reception, call centre operations, and airport security screening. Skilled in maintaining safe, clean and organized environments while delivering excellent service to customers and visitors. Calm under pressure, detailed oriented and adaptable with the ability to work efficiently both independently and within a team. Committed to maintaining high standards and contributing positively to workplace operations.

Airport screening Officer at Sentinel Security (2023-09 – 2024-09)

Screened passengers and maintained security procedures at airport screening operations.

• Screened over approximately 400 passengers daily, ensuring safety and compliance with security procedures.
• Maintained efficient screening processes, contributing to reduced passenger wait times.
• Worked collaboratively with team members to ensure smooth airport operations.
• Remained professional and calm in high pressure situations

Call Centre Agent at ITEL international (2020-07 – 2023-07)

Handled customer calls and inquiries for an international telecommunications company.

• Handled a high volume of inbound and outbound calls daily assisting customers with enquiries and complaints.
• Maintained accurate customer records using CRM systems and internal databases.
• Consistently met performance targets and quality standards.
• Resolved issues efficiently while remaining calm and professional under pressure
• Delivered clear, confident communication at all times.

Receptionist at Aupic Paradise Hotel (2019-08 – 2020-08)

Provided reception services and guest assistance at a hotel property.

• Greeted and assisted guests, creating a welcoming and professional environment.
• Managed a high volume of calls and guest enquiries daily.
• Maintained organised records and managed office supplies efficiently
• Resolved guest concerns promptly to ensure high levels of customer satisfaction

High school diploma – Vieux-Fort Secondary School (2013-09 – 2017-06)