Configuration Analyst at AX-UK (2021-09 – 2026-03)
- Delivered back-end configuration using MICology Leap (low-code/no-code platform)
- Managed configuration rules, user access, change requests, and system deployments
- Developed Power BI dashboards and reporting outputs
- Supported SharePoint integration and data export solutions
- Managed system tasks, releases, and project deadlines
Configuration Analyst (Service Management) at Dimension Data MEA (2017-01 – 2021-08)
- Managed ServiceNow CMDB data quality, lifecycle tracking, and system clean-up
- Performed SAP vs ITSM reconciliation and large-scale data remediation
- Produced SLA/OLA performance reporting (weekly/monthly/ad hoc)
- Supported IMACD / RIM processes and configuration item governance
- Key clients: Woolworths, Alexander Forbes, Webber Wentzel, Twinsaver, Neopak
Order Processing & Billing Team Leader at Dimension Data MEA (2014-02 – 2016-12)
- Led team of 5 in billing and order processing operations
- Managed SAP GT reporting, purchase orders, and invoice workflows (PO / non-PO / EDI)
- Resolved billing discrepancies and vendor reconciliation issues
- Improved operational efficiency and team performance
Contract Specialist at Dimension Data MEA (2012-11 – 2014-01)
- Managed client billing schedules and contract lifecycle activities
- Ensured accurate contract data within SAP systems
- Oversaw renewals, escalations, and billing accuracy
- Reduced invoice errors through improved validation processes
PA & Office Manager (Contract) at LMJ Construction (2012-01 – 2012-11)
Managed day-to-day office operations, ensuring efficient workflow and smooth business activities.
- Supervised administrative staff, delegated tasks, and monitored performance
- Coordinated schedules, meetings, and travel arrangements for management and employees
- Maintained office supplies inventory and negotiated with suppliers to control costs
- Managed budgets, invoices, expense reports, and basic bookkeeping activities
- Developed and implemented office procedures to improve productivity and efficiency
- Handled incoming correspondence, phone calls, and customer enquiries professionally
- Maintained employee records and assisted with recruitment, onboarding, and HR administration
- Organized company events, training sessions, and team meetings
- Ensured compliance with company policies, health and safety regulations, and data protection requirements
- Prepared reports, presentations, and business documentation for senior management
- Acted as the primary point of contact between departments, clients, and external vendors
Engineering Assistant at Siemens
Engineering Administrator at Thyssenkrupp
Recruitment Consultant
