Brooke Jones

I am a friendly, hardworking and well-educated individual with previous experience working as a Shop Assistant and Hotel Assistant. I am confident when communicating with customers and colleagues and always aim to provide a helpful, positive and professional service. I am reliable, organised and willing to learn new skills, with the ability to work well both independently and as part of a team.

I take pride in my work, have a positive attitude and am always willing to take on new challenges and responsibilities.

Shop assistant at Morrisons, Blaenau Gwent, Ebbw Vale (2022-06 – 2023-07)

• Assisted in inventory counts, maintaining accurate records.
• Handled cash register efficiently, ensuring accurate transactions.
• Assisted customers in finding desired items to enhance their shopping experience.
• Ensured customer satisfaction by providing attentive service and handling complaints professionally.
• Handled queries regarding products, providing detailed information as necessary.
• Managed take-away orders efficiently, catering to the needs of busy customers.
• Supported other team members during peak hours for smooth operations.
• Kept up-to-date knowledge about menu items, guiding customers effectively.
• Delivered prompt service to customers, resulting in repeat business.
• Followed all cafe policies and procedures diligently for consistency in service quality.
• Maintained clean and organised work area, contributing to efficient service delivery.

Housekeeper / Front of House at Travelodge, Cardiff, Cardiff Bay (2022-07 – 2022-09)

• Maintained high hygiene standards for improved living conditions.
• Completed deep cleaning tasks resulting in a germ-free environment.
• Maintained high standards of cleanliness in all areas.
• Facilitated smooth running of bar and restaurant area, improving dining experience.
• Handled guest queries, fostering a welcoming environment.
• Enhanced hotel reputation with excellent customer service skills.
• Performed laundry duties, providing clean linen at all times.
• Worked closely with other staff members for efficient operations.
• Met health and safety regulations by conducting routine checks.

Certificate of Higher Education in Criminology – University of South Wales (2024-09 – 2026-07)

GCSEs – Tredegar Comprehensive School (2017-09 – 2022-07)