Brooke Lovett

I'm enthusiastic and committed customer service professional with a proactive attitude and a passion for delivering outstanding results. With a strong work ethic and a desire to learn and grow, I am excited to join a dynamic team and utilise my skills to create a positive and memorable experience for clients.

Hair Service Specialist at Hob Salon (2024-02 – 2025-08)

Provided hair and salon services to clients

• Booking in clients via telephone, email and face to face
• Washing client's hair
• Blow dries on clients and straightening
• Delivery and stock management
• Ensuring the salon floor is in its best presentation

Sales Assistant at Zara (2024-02 – 2024-08)

Provided sales and stock management support in retail environment

• Delivery and stock management
• Processing customer online orders ready for store collection
• Managing the processes for fitting room control
• Shop floor stock maintenance ensuring the shop floor is in its best presentation

Sales Advisor at JD Sports (2022-11 – 2023-01)

Provided customer service and store maintenance in sports retail

• Assisted customers in both the Footwear and Textiles departments, guiding them through product selections and providing knowledgeable recommendations
• Ensured the store's appearance was inviting and well-organised, contributing to an optimal shopping environment
• Managed front-of-shop security measures and facilitated smooth delivery intake processes

Beauty Therapy Level 1 in Beauty Therapy – North Herts College (2023)

GCSE in General Education – Stratton Upper School (2022)