Brunette Kasongo
Analyst
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About
Analytical professional with experience in community healthcare environments, supporting safe and effective service delivery alongside multidisciplinary teams. Skilled in data analysis, documentation, risk management, and stakeholder engagement, with a strong understanding of healthcare processes and quality standards. Known for applying analytical and digital skills to drive improvements, enhance operational efficiency, and support safe, high-quality care.
Experience
Healthcare Support Officer (Community Services) at DS Homecare (2025-01 – Present)
Support safe and effective care delivery within community healthcare settings
- Support safe and effective care delivery within community healthcare settings
- Complete accurate patient documentation and records in line with organisational standards
- Recognise and escalate concerns relating to patient wellbeing and safety to senior staff
- Participate in incident reporting and contribute to service learning processes
- Work collaboratively with nurses and multidisciplinary teams to support coordinated care
- Apply safeguarding awareness when supporting vulnerable adults in the community
Business Analyst at AND Digital (2022-08 – 2025-01)
Lead requirements analysis and stakeholder engagement across complex projects
- Lead requirements analysis and stakeholder engagement across complex projects
- Conduct risk and gap analysis to identify process inefficiencies and improvement opportunities
- Produce high-quality reports and insights to support decision-making
- Collaborate with cross-functional teams to embed new systems and processes
- Support data-driven improvement initiatives across digital and operational services
Digital Analyst at Morrisons Data Services (2022-03 – 2023-03)
Developed dashboards and reports to track performance metrics and trends
- Developed dashboards and reports to track performance metrics and trends
- Improved data quality and reporting accuracy for stakeholder use
- Analysed consumer and operational data to support business decisions
- Collaborated with teams to resolve data and reporting issues
HR Administrator at Go Centric (2021-03 – 2022-03)
Maintained accurate records in line with data protection and compliance requirements
- Maintained accurate records in line with data protection and compliance requirements
- Supported onboarding processes and system updates
- Managed sensitive information with confidentiality and accuracy
Business Analyst at Business Full Spectrum (2021-01 – 2022-03)
Analysed organisational processes to identify improvement opportunities
- Analysed organisational processes to identify improvement opportunities
- Supported implementation and measurement of change initiatives
- Produced structured analysis to support leadership decision-making
Business Analyst / Technical Support at EE (2019-07 – 2021-01)
Supported performance reporting and process improvement initiatives
- Supported performance reporting and process improvement initiatives
- Delivered accurate data insights to support operational decisions
- Built strong communication and problem-solving skills in fast-paced environments
Education
MA in Social Work – Manchester Metropolitan University (2027-09)
BA Hons in Business – Plymouth University (2020-09)
HND in Administration & IT with Digital Communications – City of Glasgow College (2017-01)
GCSEs – Lourdes Secondary School (2014-01)
