Burim Mulaku

Hard working Team leader over 22 years experience in retail environments. Analyses KPI's and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees. Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in a busy environment, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning.

Team Leader - Wilko - Leicester

(2008-08 - 2023-09)

• Fostered positive relationships through communication, training and coaching
• Professional handled difficult customers complaints and objectives to maintain first class customer service standards
• Personally led performance reviews and tailored employee feedback to facilitate professional development
• Reported all accidents and near miss incidents and work related ill health conditions through Prime
• Mentored and equipped employees with product knowledge to improve service delivery and sales

Assistant Manager - Wilko - London

(2005-02 - 2008-08)

• Developed loyal and highly satisfied customer base through proactive management and team customer service strategies
• Addressed customer issues calmly and professionally delivering quick and successful resolutions
• Recruited, interviewed and hired high-performing individuals, developing passionate and dedicated teams
• Trained staff on best practices to achieve optimal productivity
• Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies
• Oversaw daily operations of stores including inventory and supply restocking, cash-handling and assisting customers
• Evaluated staff performance, implementing training and development programmes to maintain exceptional service level

Stock Supervisor - Wilko - London

(2003-10 - 2005-02)

• Completed 100s stock counts every day ensuring complete accuracy
• Adapted to change demands and seasonal trends
• Maintained neat and clean stores areas in line with health and safety policies
• Employed manual handling procedures to carry out safe stock counts
• Investigated missing items discrepancies and losses

Stock Controller - Wilko - London

(2001-07 - 2003-10)

• Optimised efficiency of stock operations using data from hand-held scanners
• Investigated missing items, discrepancies and losses
• Trained warehouse staff to maintain stock inventory
• Managed stock rations to balance inventory of perishable products and minimise wastage
• Completed 100's stock counts each day ensuring accuracy

A levels - Maths, Chemistry, Physics, Biology, Geography - Muharrem Bekteshi Vushtrri, Kosovo