Caelyn Coutinho
Pursuing HR, Legal Support, or Administration
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About
I am a driven and adaptable professional with a background in Law with International Business, complemented by hands-on experience in customer service, hospitality, and administrative roles. I bring excellent communication, organisational, and problem-solving skills, with a strong ability to build rapport with clients and work effectively in fast-paced environments. I take pride in delivering high standards of service, thriving in roles that require attention to detail, professionalism, and a proactive approach.
I am keen to contribute to organisations where I can continue to develop, add value, and grow in responsibility
Experience
Receptionist
Crowne Plaza & Holiday Inn Express T4 | Feb 2024 – May 2025
Managed guest check-ins, bookings, and inquiries using Opera system efficiently.
Delivered personalised customer service in a busy hotel environment, ensuring smooth front desk operations.
Handled scheduling, guest requests, and concierge services, consistently fostering a welcoming atmosphere.
Receptionist
Arora Park Heathrow | Jul 2023 – Feb 2024
Supported front desk duties including appointment handling, guest support, and complaint resolution.
Utilised Opera system and managed telephone and email correspondence.
Maintained professionalism while managing multiple priorities in a fast-paced setting.
Sales Associate
Valette (BeauBelle) | Oct 2021 – Jun 2022
Delivered excellent customer service and supported client needs on the sales floor.
Managed stock levels, POS transactions, and ensured attractive store presentation.
Volunteer Sales Assistant
Zara Charity Shop | Jun 2021 – Dec 2021
Assisted with customer inquiries, donation sorting, and store organisation.
Maintained a clean and welcoming environment for customers and volunteers.
Education
LLB Law with International Business
University of Reading | Currently Studying | Expected Graduation: 2027
Business BTEC Nationals Level 3 – AA*
The Cardinal Wiseman Catholic School | 2021 – 2023
Sociology A-Level – B The Cardinal Wiseman Catholic School | 2021 – 2023
