Caitlin Cant

I am a flexible professional with experience in diverse backgrounds fulfilling needs such as reporting, data entry, customer support and schedule coordination. I am able to adapt, work under pressure and assist teams in any overflow clerical work. I am currently completing online training in IT and cybersecurity and would love to expand my knowledge and experience in the IT and cybersecurity field to support a future career.

March 2020 – August 2024

English Teacher (Primary and Secondary) | Emirates Schools Establishment | Abu Dhabi, UAE

• Completed a variety of administrative tasks within the school such as monitored and documented student attendance, behaviour, and academic progress using both the office and google suites.
• Practiced communication skills in a range of situations and engaged parents and guardians in the educational process through regular communication.
• Managed classroom dynamics effectively, adapting teaching methods for both younger and older students, fostering a positive and inclusive learning environment for all students and utilized multimedia resources and technology to enrich teaching methods and engage a digital-savvy generation.

August 2019 – December 2019

Investments Operations Administrator | Santander Bank | Glasgow, UK

• Handled client and senior management enquiries related to various topics.
• Facilitated the movement of funds both into and out of customer accounts.
• Acquired the necessary skills to confidently operate two different operating systems through on the job training.
• Handled confidential documents with discretion, ensuring compliance with data protection regulations.

May 2019 – June 2019

Independent Marketing & Sales Consultant | Beehive Business Solutions | Glasgow, UK

• Undertook market research and direct sales in and around Glasgow, Inverness and Cardiff which contributed to client growth and provided face-to-face interaction which increased customer satisfaction.
• Developed and utilized successful sales techniques useful in a direct sales environment.
• As a self-employed marketing and sales consultant, I developed skills in self-motivation and retaining positive attitudes.

May 2015 – November 2018

Shift Supervisor | Browns Bay Pizza Hut | Auckland, NZ

• Managed team during shifts achieving greater communication and cohesion between team, while developing and deploying excellent conflict resolution skills achieving reduced rates of conflict within teams during shifts.
• Cultivated high levels of organisation skills through co-ordination of in-store and delivery team to maximise efficiency which resulted in reduced wait-times and greater customer satisfaction.
• Provided information, assistance and conflict resolution to maintain positive and productive customer relations.

September 2013 – May 2015

Team Member | Westgate Pizza Hut | Auckland, NZ

• Coordinated with kitchen staff to streamline order preparation, enhancing overall efficiency and reducing wait times.
• Assisting in maintaining a level of food safety and hygiene above industry guidelines.
• Operated within a team ensuring solid communication and cohesion, and successfully completing individual tasks independently to contribute to team efficiency.
• Adapted to various roles within the team as required, demonstrating flexibility and a commitment to team success.

Bachelor of Arts (Hons) in English | Massey University | Auckland, NZ

• Equivalent Classification 2:1
• English Modules developed ability to think critically; accurately and succinctly communicate ideas (both written and verbal); and construct engaging and provoking narrative.
• Psychology Modules developed interpersonal skills; ability to thoroughly and efficiently research; and understanding of how narrative affects perception.