Cameron Murphy
Customer Success Operations Analyst
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About
Customer Success Operations Analyst with experience improving systems, workflows and reporting by working closely with users to understand problems and build practical solutions. I enjoy learning how systems work, identifying inefficiencies and creating processes that make people's jobs easier. At CRU International, I support Customer Success teams through CRM processes, reporting, automation and operational improvement projects.
A large part of my role involves speaking to users, understanding what is slowing them down and building solutions that remove friction and improve the way teams work.
Experience
Customer Success Operations Analyst - CRU International
(2025-08)
- Met with Customer Success Managers to understand pain points and translate user feedback into automated workflows that reduced manual administration by 3-4 hours per day.
- Built automated onboarding journeys within Planhat, including welcome communications, reminders and meeting-booking workflows.
- Developed reporting dashboards using SQL, Snowflake, Sigma and ThoughtSpot to improve visibility into customer engagement and operational performance.
- Identified and resolved reporting issues by investigating underlying data structures and coordinating changes with Data Engineering teams.
- Partnered with Customer Success, Sales, Product and Data Engineering teams to gather requirements, test solutions and improve business processes.
- Built solutions through an iterative process of user interviews, testing and feedback to ensure they met operational needs.
- Contributed to automation and AI initiatives designed to simplify workflows and reduce manual effort across teams.
Education
BA - Media, Communications & Cultural Studies - Goldsmiths, University of London
