Candice Irving

Highly motivated sales and account management professional with almost eight years' experience building strong client relationships, exceeding targets, and delivering exceptional customer service. Excellent communication, relationship-building, and sales skills with a track record of thriving in fast-paced environments. Strong interest in beauty, fashion, and wellbeing with an NVQ in Holistic Therapies and Aromatherapy.

Friendly personality, creativity, and enthusiasm allow for building lasting relationships with both customers and colleagues.

Account Manager - Smoove

(2018-01)

Manage relationships with mortgage advisers and estate agents, promoting conveyancing services.

• Consistently exceed activity targets, averaging 40–50 outbound calls per day against a target of 35
• Handle inbound enquiries, resolve customer queries, and convert opportunities into sales
• Build long-term client relationships through trust, excellent communication, and outstanding service
• Regularly recognised for strong sales performance and award-winning achievements
• Thrive in a fast-paced, target-driven environment while maintaining a positive attitude and high levels of customer satisfaction

Recruitment Account Manager

(2016-01 - 2018-12)

• Managed relationships with clients and candidates, matching skilled professionals to suitable vacancies
• Generated new business and consistently worked towards monthly revenue targets of £6,000, achieving a personal best of £11,000
• Developed strong negotiation, account management, and resilience skills in a highly competitive environment
• Built long-lasting client relationships through honesty, communication, and excellent service

Sales Assistant - Murad Skincare (John Lewis)

(2016-01 - 2016-06)

6-month contract

• Promoted and sold premium skincare products within John Lewis
• Approached customers proactively and delivered personalised skincare consultations
• Performed professional facials and recommended tailored skincare routines based on individual needs
• Worked collaboratively with colleagues to maximise sales through cross-selling and referrals
• Attended specialist product and facial training to maintain expert product knowledge

NVQ - Holistic Therapies and Aromatherapy